Support Engineer

Palantir Technologies
New York
Workplace: OnsiteFull timeUSD 87,000 - 115,000 annuallyFunction: Product ManagementExperience: 4+ yearsSkills: ["Communication","Leadership","Problem-solving","Mentoring","Ownership"]

IT Support Engineer focusing on executive/VIP support, office hardware ownership, incident management, systems administration, and vendor/product evaluation to enhance Palantir’s internal technology experience for a fast-paced enterprise environment.

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FursaFursa
Palantir Technologies
Palantir Technologies
3 months ago

Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

IT Support Engineer focusing on executive/VIP support, office hardware ownership, incident management, systems administration, and vendor/product evaluation to enhance Palantir’s internal technology experience for a fast-paced enterprise environment.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide white-glove IT support for executives and VIP users, understanding their workflows and technology preferences.
  • •Own and optimize office hardware, including conference rooms, VTC equipment, printers, and FOB environments, proactively maintaining equipment.
  • •Lead incident management with root-cause analysis to identify systemic issues and prevent recurrence.
  • •Install, configure, and maintain Windows and Mac workstations and implement automation to reduce friction and improve efficiency.
  • •Evaluate vendors and products, becoming a certified SME before company-wide rollouts, while mentoring IT Support Specialists and strengthening stakeholder relationships.
Travel: Low travel

Pay and Benefits

Salary: USD 87,000 - 115,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveLife InsuranceDisability InsuranceCommuter Benefits

Key Requirements

  • •4+ years of desktop or help desk support in a fast-paced environment.
  • •Willingness to participate in an on-call rotation and travel up to 30% of the time.
  • •Deep knowledge of Windows and macOS operating environments and common networking fundamentals.
  • •Hands-on experience with Active Directory, Exchange, and O365 administration, including Groups, distribution lists, and licensing.
  • •Hands-on experience with LLMs and AI agents, with a deep passion for applying cutting-edge AI technologies to transform IT Support workflows and drive operational excellence.
Experience:4+ yearsIT OperationsEnterprise IT
Skills:CommunicationLeadershipProblem-solvingMentoringOwnership
Languages:English
Tech Stack:WindowsMacOSActive DirectoryExchangeO365LLMsAIVideo ConferencingVTCNetworking

Company Brief

Palantir Technologies
Builds enterprise-scale data integration and analytics platforms (including Gotham and Foundry) that help government agencies and commercial organizations integrate, analyze, and operationalize large-scale data for intelligence, defense, healthcare, finance, and industrial use cases.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Denver, United States
Founded: 2003
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn