Senior Customer Service Officer (Securities and Retail Margin Services) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Adaptability","Resilience","Problem-solving","Self-motivation"]

Join Hang Seng’s Customer Contact Centre as a Senior Customer Service Officer for Securities and Retail Margin Services. You’ll handle securities and FX margin trading enquiries, provide prompt and accurate customer dealing order execution, and manage complaints while ensuring daily operations comply with bank and regulatory requirements. You’ll also propose and implement process improvements to increase operational efficiency, while working shift hours and communicating in English and Chinese.

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FursaFursa
HSBC
HSBC
2 days ago

Senior Customer Service Officer (Securities and Retail Margin Services) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Job Summary

Join Hang Seng’s Customer Contact Centre as a Senior Customer Service Officer for Securities and Retail Margin Services. You’ll handle securities and FX margin trading enquiries, provide prompt and accurate customer dealing order execution, and manage complaints while ensuring daily operations comply with bank and regulatory requirements. You’ll also propose and implement process improvements to increase operational efficiency, while working shift hours and communicating in English and Chinese.
Location: Hong Kong
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle securities and FX margin trading enquiries from premium customers.
  • •Provide excellent customer services and execute customer dealing orders promptly and accurately.
  • •Handle customer complaints and support daily operations to ensure compliance with bank and regulatory requirements.
  • •Propose and implement streamlining initiatives to improve operational efficiency.

Key Requirements

  • •Diploma or degree holder; Form Five or DSE graduates with relevant working experience will also be considered.
  • •Must have passes in HKSI Paper 1, 7 and 8.
  • •Proven retail banking experience with knowledge of securities trading or FX margin trading operations.
  • •Willingness to work shift hours.
  • •Strong communication skills in English and Chinese, with fluency in Putonghua an advantage.
Experience:Retail banking
Skills:CommunicationAdaptabilityResilienceProblem-solvingSelf-motivation
Certifications:HKSI Paper 1HKSI Paper 7HKSI Paper 8
Languages:EnglishChinesePutonghua

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn