Applied Materials

4 months ago

Service Manager - (M3) - CVD/Etch (Taichung)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead customer service execution for the CVD/Etch district by building and maintaining customer relationships across levels and conducting regular customer visits. Manage, coach, and direct customer engineers, owning account planning, escalation execution, and RMA management while coordinating with Product Divisions (tech support, training, spares, reliability). Drive planning and forecasting for the district and support system installation from pre-facility through start-up and process support identification.

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Develop and maintain customer relationships and perform regular customer visits.
•Manage, coach, and direct all customer engineers in the district, including salary/career planning and performance appraisals.
•Be the prime interface with Product Divisions (tech support, training, spares, reliability) and execute escalation procedures.
•Monitor CSD award and mentor programs, ensuring new engineers have defined mentors.
•Own district financial forecast and cost efficiency, and manage system installation and RMA procedures.

Travel: Medium travel

Key Requirements

•Manage and direct customer engineers in the district, including coaching and performance appraisal processes.
•Develop and maintain customer relationships across all levels, supported by regular customer visits.
•Own corrective actions and establish objectives and performance appraisals for the customer engineers.
•Work within defined policies and procedures to make judgments and solve problems based on relevant factors.
•Understand and follow Applied Materials’ global Standards of Business Conduct and compliance requirements.

Skills:LeadershipCoachingPerformance managementInterpersonal communicationProblem-solvingEthical conduct

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

4 months ago

Service Manager - (M3) - CVD/Etch (Taichung)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Taiwan

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Manager level

Key Responsibilities

•Develop and maintain customer relationships and perform regular customer visits.
•Manage, coach, and direct all customer engineers in the district, including salary/career planning and performance appraisals.
•Be the prime interface with Product Divisions (tech support, training, spares, reliability) and execute escalation procedures.
•Monitor CSD award and mentor programs, ensuring new engineers have defined mentors.
•Own district financial forecast and cost efficiency, and manage system installation and RMA procedures.

Travel: Medium travel

Key Requirements

•Manage and direct customer engineers in the district, including coaching and performance appraisal processes.
•Develop and maintain customer relationships across all levels, supported by regular customer visits.
•Own corrective actions and establish objectives and performance appraisals for the customer engineers.
•Work within defined policies and procedures to make judgments and solve problems based on relevant factors.
•Understand and follow Applied Materials’ global Standards of Business Conduct and compliance requirements.

Skills:LeadershipCoachingPerformance managementInterpersonal communicationProblem-solvingEthical conduct

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor