Customer Service Associate | Retail | Marks & Spencer Cafe', DOFC Qatar (Doha, QA)

Al Futtaim Group
Doha
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication skills","Attention to detail","Teamwork","Customer service","Sales skills"]

Deliver exceptional customer service in a retail Marks & Spencer Cafe’, handling inquiries and basic complaints while maintaining store standards. Contribute to inventory and stock management by assisting with receiving shipments and restocking. Support sales through upselling and cross-selling based on product knowledge, and ensure accurate, policy-compliant cash register operations and clean checkout areas.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
22 hours ago

Customer Service Associate | Retail | Marks & Spencer Cafe', DOFC Qatar (Doha, QA)

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Last checked: Just nowStatus: Live

Job Summary

Deliver exceptional customer service in a retail Marks & Spencer Cafe’, handling inquiries and basic complaints while maintaining store standards. Contribute to inventory and stock management by assisting with receiving shipments and restocking. Support sales through upselling and cross-selling based on product knowledge, and ensure accurate, policy-compliant cash register operations and clean checkout areas.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Engage with customers to provide high-level service and assist with their needs.
  • •Address basic customer complaints and escalate issues as needed.
  • •Maintain store organization and adhere to visual merchandising standards, including cleaning the sales floor.
  • •Assist with receiving new shipments and restocking to ensure the store is fully stocked.
  • •Operate the cash register to process transactions accurately and follow company cash-handling policies.

Key Requirements

  • •Previous experience in a customer-facing role, ideally in retail.
  • •Strong verbal communication and interpersonal skills to interact effectively with customers.
  • •Ability to recommend products and actively engage in upselling and cross-selling.
  • •Experience operating cash registers and following cash-handling procedures.
  • •Strong attention to detail for maintaining store standards and cleanliness.
Experience:Retail
Skills:Communication skillsAttention to detailTeamworkCustomer serviceSales skills

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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