Support Engineer, Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Provide front-line technology support for office users, covering onboarding and offboarding needs from provisioning through asset collection. Troubleshoot and maintain devices including Windows/Apple laptops, docking stations, headsets, monitors, mobile phones, and Wi‑Fi connectivity. Work with US-based support teams and collaborate across site peers, using ServiceNow to track, escalate, and manage incidents while supporting process improvements and site readiness.

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Help users complete provisioning and onboarding technology setup.
•Support a growing group of team members across multiple divisions with technology-related issues.
•Track and escalate end-user issues using ServiceNow as the ticketing tool.
•Perform maintenance, troubleshooting, and support for laptops, mobile devices, and connectivity (including docking stations, headsets, and monitors).
•Assist with site operational readiness and process improvements, including change, incident, and problem management functions.

Key Requirements

•Bachelor’s Degree.
•At least 2 years of remote or in-person help desk support for virtual machines, PCs, and Macs.
•At least 2 years of experience with mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels).
•At least 1 year of experience with Active Directory services integration.
•At least 1 year of experience with virtualization technologies, including VMware tools (Fusion, ESX).

Experience:2+ yearsHelp desk supportVirtualizationMobile device support

Education:Bachelor's

Skills:Customer-focused supportWritten communicationVerbal communicationTroubleshootingProcess improvement

Certifications:ITILA+Mac Integration Basics CertificateWindows 10 Certificate

Tech Stack:ServiceNowWindowsMacIOSAndroidGoogle PixelsActive DirectoryGoogle suiteVMwareVMware FusionVMware ESXMDMAirwatchWi-FiMDM solutionVirtual machines

Company Brief

Discover Financial

Industry: Retail Banking

Website

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Discover Financial

4 weeks ago

Support Engineer, Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Help users complete provisioning and onboarding technology setup.
•Support a growing group of team members across multiple divisions with technology-related issues.
•Track and escalate end-user issues using ServiceNow as the ticketing tool.
•Perform maintenance, troubleshooting, and support for laptops, mobile devices, and connectivity (including docking stations, headsets, and monitors).
•Assist with site operational readiness and process improvements, including change, incident, and problem management functions.

Key Requirements

•Bachelor’s Degree.
•At least 2 years of remote or in-person help desk support for virtual machines, PCs, and Macs.
•At least 2 years of experience with mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels).
•At least 1 year of experience with Active Directory services integration.
•At least 1 year of experience with virtualization technologies, including VMware tools (Fusion, ESX).

Experience:2+ yearsHelp desk supportVirtualizationMobile device support

Education:Bachelor's

Skills:Customer-focused supportWritten communicationVerbal communicationTroubleshootingProcess improvement

Certifications:ITILA+Mac Integration Basics CertificateWindows 10 Certificate

Tech Stack:ServiceNowWindowsMacIOSAndroidGoogle PixelsActive DirectoryGoogle suiteVMwareVMware FusionVMware ESXMDMAirwatchWi-FiMDM solutionVirtual machines

Company Brief

Discover Financial

Industry: Retail Banking

Website