Employee Experience & Inclusion Manager

RealReal
Phoenix, New York, San Francisco, New Jersey
Workplace: HybridFull timeUSD 115,000 - 125,000 annuallyFunction: Finance & AccountingExperience: 5+ yearsSkills: ["Interpersonal communication","Emotional intelligence","Continuous improvement","Leadership through influence","Attention to detail"]

Design and deliver an end-to-end employee experience that strengthens culture, belonging, and engagement. Partner with People and cross-functional teams to audit and improve the full employee lifecycle, lead onboarding, and drive Employee Resource Group strategy. Use qualitative and quantitative insights (including NPS, turnover, and engagement scores) to build inclusive programs, recognition tools, and feedback loops across both physical and remote locations while aligning with employer-brand communications.

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RealReal
RealReal
1 month ago

Employee Experience & Inclusion Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Design and deliver an end-to-end employee experience that strengthens culture, belonging, and engagement. Partner with People and cross-functional teams to audit and improve the full employee lifecycle, lead onboarding, and drive Employee Resource Group strategy. Use qualitative and quantitative insights (including NPS, turnover, and engagement scores) to build inclusive programs, recognition tools, and feedback loops across both physical and remote locations while aligning with employer-brand communications.
Location: Phoenix, New York, San Francisco, New Jersey
Workplace: Hybrid
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Manager level

Key Responsibilities

  • •Identify opportunities to improve employee experience using qualitative and quantitative data.
  • •Audit and optimize the employee lifecycle touchpoints, from recruitment through offboarding.
  • •Lead onboarding to ensure new hires feel a sense of belonging from day one.
  • •Own ERG (Employee Resource Group) strategy and programming, and integrate D&I principles into people processes like hiring, performance reviews, and promotions.
  • •Develop engagement and feedback loops using internal channels and recognition tools to maintain connection across physical and remote locations.
Travel: Medium travel

Pay and Benefits

Salary: USD 115,000 - 125,000 annually

Key Requirements

  • •5+ years of experience in Employee Experience, People Ops, or Culture; plus 2+ years of HR experience.
  • •Strong interpersonal communication skills, including experience working with executive-level stakeholders.
  • •Passion for Employee Experience with high emotional intelligence and a continuous-improvement mindset.
  • •Demonstrated ability to lead influence with clear storytelling and manage budgets effectively.
  • •Experience using metrics (e.g., NPS, turnover, engagement scores) and engagement tools such as CultureAmp, Lattice, or Glint.
Experience:5+ yearsEmployee experiencePeople opsCulture
Skills:Interpersonal communicationEmotional intelligenceContinuous improvementLeadership through influenceAttention to detail
Tech Stack:SlackIntranetCultureAmpLatticeGlintGoogle Suite

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor