IT Service Desk Administrator
Delivery Hero
Cairo
Workplace: OnsiteFull timeFunction: Administration & Executive Assistance0Education: bachelorsSkills: ["Verbal communication","Written communication","Customer service","Troubleshooting","Analytical thinking","Ability to work under pressure","Teamwork","Attention to detail"]Provide first-line technical support to end users through ticketing systems, phone, chat, and email. Troubleshoot and resolve Microsoft Windows issues, Microsoft 365 applications (Outlook, Teams, OneDrive, Office), and software-related incidents. Handle basic network troubleshooting and connectivity diagnostics, document resolutions in the ticketing system, and escalate complex cases to second-line support while following ITSM processes and SLA requirements.
