SoFi Technologies

1 month ago

Senior Business Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Develop data-driven insights and operational strategies for the Collections lifecycle, partnering with Operations, Technology, Data Engineering, and leadership. Use advanced SQL and Tableau to build dashboards and reporting, lead analytical projects from requirements through validation, and deliver executive-ready recommendations via Google Slides. Improve MIS processes and Snowflake data structures, monitor omni-channel performance (Dialer/IVR), and define KPIs, metrics, and recurring reporting to enhance loss prevention outcomes and member experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Use advanced SQL to analyze large datasets and support operational decision-making.
•Design and maintain complex Tableau dashboards and reporting solutions.
•Lead analytical projects from requirements gathering through reporting implementation and validation.
•Partner with stakeholders to optimize operational strategies using testing, impact analysis, and performance monitoring.
•Improve MIS processes and support omnichannel performance reporting across collections and recovery insights.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Key Requirements

•3–5 years of experience in operational analytics or a similar analytical role.
•Advanced SQL proficiency working with large datasets.
•Strong experience building dashboards and reporting in Tableau (or similar BI tools).
•Experience using Python and statistical analysis tools for operational/business analytics.
•Bachelor’s degree required.

Experience:3-5 yearsCollectionsFinancial servicesOperational analytics

Education:Bachelor's

Skills:AnalyticalCollaborativeStrategicProblem-solvingCommunication

Tech Stack:SQLTableauGoogle SlidesPythonSnowflakeDialerIVRKPIs

Company Brief

SoFi Technologies

Industry: Neobanking

Website

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SoFi Technologies

1 month ago

Senior Business Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Use advanced SQL to analyze large datasets and support operational decision-making.
•Design and maintain complex Tableau dashboards and reporting solutions.
•Lead analytical projects from requirements gathering through reporting implementation and validation.
•Partner with stakeholders to optimize operational strategies using testing, impact analysis, and performance monitoring.
•Improve MIS processes and support omnichannel performance reporting across collections and recovery insights.

Pay and Benefits

Salary: USD 80,000 - 100,000 annually

Key Requirements

•3–5 years of experience in operational analytics or a similar analytical role.
•Advanced SQL proficiency working with large datasets.
•Strong experience building dashboards and reporting in Tableau (or similar BI tools).
•Experience using Python and statistical analysis tools for operational/business analytics.
•Bachelor’s degree required.

Experience:3-5 yearsCollectionsFinancial servicesOperational analytics

Education:Bachelor's

Skills:AnalyticalCollaborativeStrategicProblem-solvingCommunication

Tech Stack:SQLTableauGoogle SlidesPythonSnowflakeDialerIVRKPIs

Company Brief

SoFi Technologies

Industry: Neobanking

Website