NTT

2 months ago

Helpdesk Associate - ITIL

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide service desk support for reported incidents and requests by triaging, prioritizing, troubleshooting, and resolving issues via phone, email, and chat. Serve as a liaison between customers and client infrastructure teams, performing research, isolation, resolution, and follow-up. Use strong knowledge of MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications while applying ITIL incident and request management best practices in a 24x7 rotational shift environment.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide technical guidance to identify, prioritize, and resolve reported problems through phone, email, and chat.
•Perform issue recognition, research, isolation, resolution, and follow-up actions.
•Act as a liaison between customers and client infrastructure departments.
•Apply troubleshooting knowledge across MS Windows, PC hardware, Internet Explorer, MS Office, and COTS applications.
•Follow ITIL best practices for Incident and Request Management procedures.

Key Requirements

•Must be a Graduate; B.Tech/B.E or other technical degree preferred.
•Provide helpdesk support at Grade-4/associate level in a service desk setting.
•Demonstrated communication skills with 1 year of international calling experience.
•Strong comprehension and writing skills for customer interactions and documentation.
•Must possess excellent customer handling skills and be comfortable with rotational shifts for 24x7 support.

Experience:1+ years

Education:Bachelor's

Skills:CommunicationCustomer handlingTroubleshootingComprehensionWriting

Tech Stack:ITILMS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applications

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT