Cisco

4 days ago

Technical Account Manager | ThousandEyes

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own technical success for a portfolio of enterprise accounts for the ThousandEyes network intelligence platform. Analyze network performance data, translate complex issues into actionable insights, and turn technical roadblocks into strategic opportunities. Partner with Engineering, Sales, Product, and Customer Success to run business reviews and technical health check-ins, ensuring solutions align with evolving infrastructure goals and delivering measurable value that drives retention and adoption.

Location: Mexico City, Guadalajara

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary advocate for assigned accounts and orchestrate technical success.
•Analyze complex network performance data to provide actionable insights and uncover strategic opportunities.
•Partner with Engineering, Sales, Product, and Customer Success to ensure solutions align with infrastructure goals.
•Lead periodic business reviews and technical health check-ins to drive measurable value realization.
•Drive long-term platform adoption and support customer retention and satisfaction.

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
•5+ years of experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, or Professional Services.
•Demonstrated expertise in networking protocols including TCP/IP, BGP, DNS, and HTTP/HTTPS.
•Proficiency troubleshooting SaaS applications and cloud-native architecture.
•Experience managing a portfolio of enterprise-level accounts focused on technical delivery and adoption.

Experience:5+ yearsEnterprise accountsSaaSCloud-nativeNetworking

Education:Bachelor's in Computer Science, Engineering, or a related technical field

Skills:CommunicationAnalytical mindsetProblem-solvingCross-functional collaborationLeadership

Tech Stack:TCP/IPBGPDNSHTTP/HTTPSSaaSCloud-nativeNetwork performance data

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

4 days ago

Technical Account Manager | ThousandEyes

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Mexico City, Guadalajara

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary advocate for assigned accounts and orchestrate technical success.
•Analyze complex network performance data to provide actionable insights and uncover strategic opportunities.
•Partner with Engineering, Sales, Product, and Customer Success to ensure solutions align with infrastructure goals.
•Lead periodic business reviews and technical health check-ins to drive measurable value realization.
•Drive long-term platform adoption and support customer retention and satisfaction.

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
•5+ years of experience in a customer-facing technical role such as Technical Account Management, Solutions Engineering, or Professional Services.
•Demonstrated expertise in networking protocols including TCP/IP, BGP, DNS, and HTTP/HTTPS.
•Proficiency troubleshooting SaaS applications and cloud-native architecture.
•Experience managing a portfolio of enterprise-level accounts focused on technical delivery and adoption.

Experience:5+ yearsEnterprise accountsSaaSCloud-nativeNetworking

Education:Bachelor's in Computer Science, Engineering, or a related technical field

Skills:CommunicationAnalytical mindsetProblem-solvingCross-functional collaborationLeadership

Tech Stack:TCP/IPBGPDNSHTTP/HTTPSSaaSCloud-nativeNetwork performance data

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor