Functional Support Specialist - Buffalo, NY

Odoo
Buffalo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Investigative","Empathetic","Critical thinking","Communication","Customer satisfaction focus"]

Join Odoo as a Functional Support Specialist supporting North American SMB clients using Odoo’s open-source ERP. You’ll become an expert in Odoo features, resolve customer inquiries via email, chat, and phone, and create clear solutions to improve satisfaction and productivity. Working closely with Engineering, Product, and Developer teams, you’ll escalate and help solve critical issues while gathering customer feedback to influence future product improvements.

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Odoo
Odoo
2 years ago

Functional Support Specialist - Buffalo, NY

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Last checked: 4 hours agoStatus: Live

Job Summary

Join Odoo as a Functional Support Specialist supporting North American SMB clients using Odoo’s open-source ERP. You’ll become an expert in Odoo features, resolve customer inquiries via email, chat, and phone, and create clear solutions to improve satisfaction and productivity. Working closely with Engineering, Product, and Developer teams, you’ll escalate and help solve critical issues while gathering customer feedback to influence future product improvements.
Location: Buffalo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Become an expert on Odoo application features and functions.
  • •Advise clients on using Odoo applications effectively.
  • •Create solutions and communicate clearly with customers (written and verbal).
  • •Resolve customer inquiries and issues accurately and in a timely manner.
  • •Collaborate with Engineering, Product, and Developer teams to escalate and resolve critical issues (email, chat, phone)

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401k MatchingCommuter BenefitsPaid LeavePaid SickPaid HolidaysEmployee Assistance

Key Requirements

  • •Bachelor's degree or an equivalent combination of education and experience
  • •Passion for software products and demonstrated ability to learn
  • •Critical thinking skills with a customer-focused mindset
  • •Excellent written and verbal communication skills in English
  • •Ticket-based support experience (nice to have)
Experience:ERPSaaSOpen source
Education:Bachelor's
Skills:InvestigativeEmpatheticCritical thinkingCommunicationCustomer satisfaction focus
Languages:English
Tech Stack:ERPSaaSOpen-source ERP

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn