Senior Learning & Development Specialist

Deliveroo
Manchester
Workplace: HybridFull timeFunction: Education & TrainingSkills: ["Communication","Stakeholder management","Problem-solving","Project management","Analytical thinking"]

Senior Commercial Learning & Development Specialist to shape capability across Deliveroo’s global commercial teams through proactive, consultative learning strategies. Lead needs assessment, design scalable blended programs (in-person, digital, virtual), collaborate with global stakeholders, and measure impact to drive long-term commercial performance.

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Deliveroo
Deliveroo
3 months ago

Senior Learning & Development Specialist

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Job Summary

Senior Commercial Learning & Development Specialist to shape capability across Deliveroo’s global commercial teams through proactive, consultative learning strategies. Lead needs assessment, design scalable blended programs (in-person, digital, virtual), collaborate with global stakeholders, and measure impact to drive long-term commercial performance.
Location: Manchester
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Diagnose Needs & Drive Strategy: Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions.
  • •Diagnose Needs & Drive Strategy: Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness.
  • •Diagnose Needs & Drive Strategy: Translate market and team-specific challenges into robust learning strategies, with a strong focus on sales capability development.
  • •Design & Develop Learning Programs: Design and deliver blended learning solutions (in-person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence.
  • •Design & Develop Learning Programs: Collaborate closely with internal SMEs, global stakeholders, and third-party providers to curate and co-create impactful content tailored to local markets.
  • •Design & Develop Learning Programs: Ensure programs are scalable, outcome-driven, and aligned with Deliveroo’s values and commercial objectives.
  • •Deliver & Evaluate Learning Initiatives: Facilitate training sessions and workshops across all commercial functions, adjusting delivery style to suit audience needs and cultural context.
  • •Deliver & Evaluate Learning Initiatives: Drive adoption of digital learning tools and foster a culture of continuous learning.
  • •Deliver & Evaluate Learning Initiatives: Use project management techniques to oversee end-to-end execution of learning programs, from design to measurement.
  • •Deliver & Evaluate Learning Initiatives: Implement evaluation frameworks to measure the impact of learning on business performance and iterate based on feedback and data.
  • •Be a Senior Learning Partner: Influence and challenge stakeholders to adopt best practices in learning and development, rather than defaulting to reactive, one-off solutions.
  • •Be a Senior Learning Partner: Collaborate with peers across the L&D team to refine ways of working, develop shared toolkits, and continuously improve learning delivery.
  • •Be a Senior Learning Partner: Champion learning across the business by role-modelling strategic thinking, collaborative behaviours, and learner-obsessed design.

Key Requirements

  • •Experience in sales and commercial training, ideally within fast-paced, tech-driven or global organisations; contact centre L&D experience is a plus.
  • •Proven success applying a consultative L&D approach – diagnosing needs, recommending solutions, and measuring outcomes.
  • •Experience designing and delivering multi-format learning programs (virtual, in-person, digital).
  • •Strong stakeholder management and the ability to influence at all levels, including senior leadership.
  • •Excellent project management skills; able to juggle multiple initiatives across segments/markets with competing priorities.
Experience:Learning & developmentSales trainingGlobal organizations
Skills:CommunicationStakeholder managementProblem-solvingProject managementAnalytical thinking
Languages:English

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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