Universal Banker (London, GB, SW9 8HE)

HSBC
London
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Serve as a first point of contact for customers in the Branch Customer Service Team, taking ownership of individual needs and delivering an exceptional, personalised service. Educate customers on HSBC digital platforms and fraud awareness, identify customers who may be vulnerable, and support customers with more complex banking needs to ensure financial inclusion. Work within a supported environment with full in-branch training and a focus on communication, empathy, and going above and beyond.

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HSBC
HSBC
1 day ago

Universal Banker (London, GB, SW9 8HE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a first point of contact for customers in the Branch Customer Service Team, taking ownership of individual needs and delivering an exceptional, personalised service. Educate customers on HSBC digital platforms and fraud awareness, identify customers who may be vulnerable, and support customers with more complex banking needs to ensure financial inclusion. Work within a supported environment with full in-branch training and a focus on communication, empathy, and going above and beyond.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Act as first point of contact in the Branch Customer Service Team and provide an exceptional customer experience.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Raise fraud awareness and protect customers.
  • •Identify customers who may be vulnerable and determine the best support approach.
  • •Help customers with more complex banking needs to ensure they feel supported in their choices.

Pay and Benefits

Salary: GBP 27,200 annually
Equity and Bonus:Equity
Perks:Paid LeaveEmployee DiscountsPensionHealth InsuranceLife Assurance

Key Requirements

  • •Ability to demonstrate excellent communication skills to hold conversations, build connections, and show empathy with customers.
  • •Ability to take ownership of customer enquiries through to resolution while delivering a personalised, friendly, efficient service.
  • •Resilience to a continuous changing environment.
  • •A genuine passion for going above and beyond for customers; previous customer service experience is helpful but not essential.
  • •UK right to work for a minimum of 14 months; unable to offer sponsorship for this role.
Skills:CommunicationEmpathyCustomer focusOwnershipResilience

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn