Customer On-Site - Cincinnati, OH

Traba
Cincinnati
Workplace: OnsiteFull timeUSD 24 - 27 hourlyFunction: Customer Success & Account ManagementExperience: 1-2 yearsEducation: high_schoolSkills: ["Communication","Relationship management","Professionalism","Organization","Problem-solving"]

Own the on-site relationship between Traba’s workforce and client leadership in a fast-paced warehouse/manufacturing environment. Manage day-to-day worker support, onboarding coordination, shift and schedule execution, and PPE distribution. Serve as the communication bridge across the client site and Traba internal teams, handle attendance and performance escalations, and proactively resolve issues while driving account growth through wallet expansion opportunities.

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FursaFursa
Traba
Traba
1 month ago

Customer On-Site - Cincinnati, OH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own the on-site relationship between Traba’s workforce and client leadership in a fast-paced warehouse/manufacturing environment. Manage day-to-day worker support, onboarding coordination, shift and schedule execution, and PPE distribution. Serve as the communication bridge across the client site and Traba internal teams, handle attendance and performance escalations, and proactively resolve issues while driving account growth through wallet expansion opportunities.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as the primary point of contact between Traba workers and client on-site leadership, managing relationships and timely updates.
  • •Coordinate on-site onboarding, introductions, first-day check-ins, interviews, start schedules, and end-to-end vetting including drug testing.
  • •Support workers with clock-ins, pay questions, and performance feedback; manage on-site performance and escalate issues as needed.
  • •Communicate key updates, attendance issues, and staffing changes between the client site and Traba Ops/Worker Support teams.
  • •Oversee day-to-day site operations: staffing coverage, shift/schedule management, PPE distribution, and incident management and escalations.

Pay and Benefits

Salary: USD 24 - 27 hourly

Key Requirements

  • •High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • •1–2+ years of experience in operations or customer-facing environments, including staffing or on-site coordination.
  • •Strong interpersonal and communication skills (email and in-person).
  • •Professional demeanor and ability to represent Traba with both workers and client stakeholders.
  • •Warm, friendly, organized, and proactive problem solver comfortable in fast-paced warehouse environments.
Experience:1-2 yearsWarehouseManufacturingStaffingOperations
Education:High School
Skills:CommunicationRelationship managementProfessionalismOrganizationProblem-solving

Company Brief

Traba
Provides a platform to hire, pay, and manage hourly and flexible workers, combining time tracking, payroll, and compliance tools to simplify workforce management for companies that rely on contingent labor.
Industry: HR Tech
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