Customer Specialist - $1,500 Sign-On Bonus!

CarMax
Philadelphia
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Time management"]

As a Customer Specialist in Training, you’ll guide customers through buying, selling, and servicing vehicles in a simple, transparent process. You’ll perform vehicle condition assessments, support appraisals, and help manage inventory checks and cosmetic inspections. The role also includes processing paperwork, coordinating test drives and service appointments, and reviewing repair order invoices to ensure accurate billing while following CarMax EH&S standards.

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CarMax
CarMax
2 months ago

Customer Specialist - $1,500 Sign-On Bonus!

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

As a Customer Specialist in Training, you’ll guide customers through buying, selling, and servicing vehicles in a simple, transparent process. You’ll perform vehicle condition assessments, support appraisals, and help manage inventory checks and cosmetic inspections. The role also includes processing paperwork, coordinating test drives and service appointments, and reviewing repair order invoices to ensure accurate billing while following CarMax EH&S standards.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct vehicle condition assessments, document findings for appraisals, and communicate details to Buyers.
  • •Manage inventory processes including check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and review repair order invoices for accurate billing while collaborating across teams.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid SickPaid LeaveHoliday Pay

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Skilled in balancing customer needs with business goals and following processes accurately.
  • •High School Diploma or equivalent, a valid driver’s license, and ability to lift up to 25 lbs while reading and transcribing data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailTime management
Licenses:Driver’s license
Tech Stack:Microsoft Office (Word)Microsoft Office (Excel)Microsoft Office (PowerPoint)

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn