Automated Customer Experience / AI Quality Specialist
Super.com
Canada, United States
Workplace: RemoteFull timeUSD 55,000 - 81,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Analytical mindset","Cross-functional collaboration","Project management","Partnership"]Own the quality evaluation and operational auditing of AI agents across chat and voice. Review customer interactions at scale to spot customer experience risks, escalation failures, policy gaps, and conversational breakdowns. Monitor AI failure modes like hallucinations, looping, incorrect resolutions, and handoff issues, then turn findings into measurable improvements. Partner across Operations, Product, Engineering, and AI to enhance prompts, escalation logic, recovery flows, and quality monitoring frameworks that improve CSAT.
