Customer Support Analyst - Payroll Specialist

Odoo
Belgium
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Analytical thinking","Problem-solving","Communication","Customer orientation","Autonomy"]

Provide functional customer support for Odoo Business Apps by investigating issues from tickets, live chat, and phone, troubleshooting and escalating to developers when needed. Serve as a payroll and HR topic point of contact, helping customers with payroll processes and best practices while contributing to documentation, internal training, and continuous improvement of the support experience. Collaborate closely with Business Analysts, Sales, Developers, and Product Owners to resolve recurring issues and support product enhancements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Odoo
Odoo
2 months ago

Customer Support Analyst - Payroll Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide functional customer support for Odoo Business Apps by investigating issues from tickets, live chat, and phone, troubleshooting and escalating to developers when needed. Serve as a payroll and HR topic point of contact, helping customers with payroll processes and best practices while contributing to documentation, internal training, and continuous improvement of the support experience. Collaborate closely with Business Analysts, Sales, Developers, and Product Owners to resolve recurring issues and support product enhancements.
Location: Belgium
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Help customers with their use of Odoo Business Apps and resolve functional issues through investigation and analysis.
  • •Investigate payroll and HR-related requests, guide customers on payroll operations and best practices, and ensure proper escalation when needed.
  • •Provide timely support via ticketing system, live chat, and phone to ensure customer satisfaction.
  • •Enhance the customer experience by proactively identifying needs and contributing to product improvements.
  • •Contribute to documentation and side projects, including knowledge sharing, recruiting/onboarding, and delivering training.

Pay and Benefits

Perks:Meal VouchersHospital InsuranceTrainingHome OfficeFlexible Hours

Key Requirements

  • •Fluent in English.
  • •Background or experience in payroll administration or payroll agencies.
  • •Strong analytical and problem-solving skills with a structured, solution-driven approach to complex issues.
  • •Customer-oriented mindset with excellent communication skills.
  • •Affinity with IT tools and business processes, including ability to learn quickly and work autonomously across multiple topics.
Experience:ERPPayrollHuman resourcesHR managementCross-department collaboration
Education:
Skills:Analytical thinkingProblem-solvingCommunicationCustomer orientationAutonomy
Languages:English
Tech Stack:IT toolsERPOdoo Human Resources

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn