Technical Account Manager I (Remote Eligible - Costa Rica)

Smartsheet
San Jose
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Relationship building","Customer focus","Problem solving","Service delivery management"]

Serve as a Premier technical business advisor to Smartsheet customers, building strategic relationships with enterprise IT and business leaders. Provide post-consulting technical support for custom or premium application solutions, help customers improve IT maturity and maximize product value, and partner with Success and Consulting to create new account opportunities. Own service delivery across the support lifecycle, including planning, management, escalations, and proactive remediation.

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Smartsheet
Smartsheet
4 days ago

Technical Account Manager I (Remote Eligible - Costa Rica)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a Premier technical business advisor to Smartsheet customers, building strategic relationships with enterprise IT and business leaders. Provide post-consulting technical support for custom or premium application solutions, help customers improve IT maturity and maximize product value, and partner with Success and Consulting to create new account opportunities. Own service delivery across the support lifecycle, including planning, management, escalations, and proactive remediation.
Location: San Jose
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Build strategic relationships with key technical stakeholders (e.g., IT Directors, CTO/CIO, and line of business leaders).
  • •Provide insight into market forces and advise on how Smartsheet can help customers meet their goals.
  • •Support customers’ IT maturity and improve productive use of Smartsheet products.
  • •Contribute to service growth by partnering with Services Sales, Success, and Consulting to create new opportunities.
  • •Manage service delivery across the support lifecycle, including planning, incident management/escalations, and proactive remediation.

Key Requirements

  • •Experience in a customer-facing role
  • •Strong written, verbal, and presentation communication skills, including explaining technical topics to non-technical end users
  • •Working experience configuring, customizing, and implementing SaaS applications
  • •Bachelor’s degree in MIS/CIS/CS/BS or equivalent relevant work experience and education
  • •Understanding of security protocols, SSO, and basic understanding of APIs
Education:
Skills:CommunicationRelationship buildingCustomer focusProblem solvingService delivery management
Tech Stack:SaaSSSOAPIsWeb-based technologies

Company Brief

Smartsheet
Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bellevue, United States
Founded: 2005
WebsiteLinkedIn