Lead - Inside Sales (CX-Outbound-NA)

Freshworks
Bengaluru
Workplace: OnsiteFull timeFunction: SalesExperience: 6-9 yearsSkills: ["Communication","Presentation","Time management","Resilience","Ownership mindset"]

Drive full-cycle outbound sales for Freshworks in the Outbound segment, owning an assigned territory and building pipeline through prospecting, cold calling, and personalized outreach. Run discovery through solution demos, proposals, negotiation, and close—leveraging tools like Sales Navigator and ZoomInfo. Collaborate with Presales, Marketing, and Customer Success, and partner with a BDR plus channel partners to expand Freshworks’ footprint in high-growth regions.

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Freshworks
Freshworks
1 day ago

Lead - Inside Sales (CX-Outbound-NA)

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Last checked: 5 hours agoStatus: Live

Job Summary

Drive full-cycle outbound sales for Freshworks in the Outbound segment, owning an assigned territory and building pipeline through prospecting, cold calling, and personalized outreach. Run discovery through solution demos, proposals, negotiation, and close—leveraging tools like Sales Navigator and ZoomInfo. Collaborate with Presales, Marketing, and Customer Success, and partner with a BDR plus channel partners to expand Freshworks’ footprint in high-growth regions.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Own and grow an assigned territory across markets using a strategic plan to hit/exceed quota.
  • •Drive outbound-led pipeline generation through cold calling, personalized outreach, partner collaboration, and events.
  • •Run the entire sales cycle from discovery and solution demos through proposal, negotiation, and close.
  • •Maintain accurate Salesforce CRM hygiene, tracking outreach, pipeline progression, and deal insights.
  • •Collaborate with Presales, Marketing, and Customer Success to deliver seamless customer experiences and partner with a dedicated BDR plus channel partners to expand reach.

Key Requirements

  • •6-9 years of SaaS sales experience in outbound-led, full-cycle environments.
  • •Proven success in cold calling, discovery, and consultative selling techniques.
  • •Working knowledge of BANT and MEDDPICC frameworks.
  • •Experience with sales tools such as Sales Navigator, ZoomInfo, Lusha, and CRM systems (preferably Salesforce).
  • •Excellent communication and presentation skills, including the ability to engage C-level stakeholders.
Experience:6-9 yearsSaaSOutbound salesB2B
Skills:CommunicationPresentationTime managementResilienceOwnership mindset
Languages:English
Tech Stack:Sales NavigatorZoomInfoLushaSalesforceCRM

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor