Lead CSR / Teller - Waukegan - Spanish Speaking Preferred

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Judgment","Problem-solving","Confidentiality","Leadership"]

Provide high-quality customer service as a Lead CSR/Teller, using independent judgment to handle complex customer interactions, deepen relationships, and resolve issues. Maintain confidentiality and ensure ethical, risk-aware conduct while supporting monthly cash counts, FCA requests, balancing, and office operations. Guide customer referrals to appropriate bankers and business partners for consultative conversations, and support training for newly hired Customer Service Representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

Lead CSR / Teller - Waukegan - Spanish Speaking Preferred

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide high-quality customer service as a Lead CSR/Teller, using independent judgment to handle complex customer interactions, deepen relationships, and resolve issues. Maintain confidentiality and ensure ethical, risk-aware conduct while supporting monthly cash counts, FCA requests, balancing, and office operations. Guide customer referrals to appropriate bankers and business partners for consultative conversations, and support training for newly hired Customer Service Representatives.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide excellent customer service, listen to customer needs, and guide customers to meet their financial needs.
  • •Follow up on customer questions to find solutions and maintain clear, timely communication.
  • •Handle customer confidentiality and ensure ethical behavior and risk accountability.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Assist with office balancing, maintain knowledge of bank policies and procedures, and help train newly hired CSR staff.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Comfortably and confidently interact with the public while adhering to dress code guidelines.
  • •Demonstrate sound judgment, initiative, and flexibility in scheduling.
Education:High School
Skills:Customer serviceJudgmentProblem-solvingConfidentialityLeadership
Languages:Spanish

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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