Supervisor Airport Services - GRU

Oversee airport operations for flight days by monitoring disruptions such as overbookings, adverse weather, delays, and cancellations, and taking proactive actions to minimize passenger impact. Ensure handling agents and service providers are briefed, complete post-flight activities, and manage baggage claims/replacements. Respond to passenger queries, complaints, and claims, support ticket desk operations, coach airport services agents, and assist with performance reviews.