Operations Coordinator

Serco
Melbourne
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Attention to detail","Data management","Organizational skills","Administrative capability","Communication","Interpersonal skills"]

Coordinate workforce services for the ADF Health Services Contract team by managing incoming calls about workforce and roster needs, handling unplanned leave, and sourcing shift backfill. You’ll coordinate with staff and stakeholders to identify suitable coverage, keep workforce and roster information accurate and timely, and respond to queries and escalate issues as required. This role supports continuity of service across the SNSW Region with early morning and evening shifts.

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FursaFursa
Serco
Serco
13 hours ago

Operations Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Coordinate workforce services for the ADF Health Services Contract team by managing incoming calls about workforce and roster needs, handling unplanned leave, and sourcing shift backfill. You’ll coordinate with staff and stakeholders to identify suitable coverage, keep workforce and roster information accurate and timely, and respond to queries and escalate issues as required. This role supports continuity of service across the SNSW Region with early morning and evening shifts.
Location: Melbourne
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Manage incoming calls relating to workforce and roster requirements.
  • •Manage unplanned leave absences and source shift backfill.
  • •Coordinate with staff and stakeholders to identify suitable backfill options.
  • •Update workforce and roster information accurately and in a timely manner.
  • •Respond to queries and escalate issues where required.

Key Requirements

  • •Australian Citizenship (due to clearance requirements).
  • •Strong attention to detail and exceptional data management skills.
  • •Excellent organisational skills to manage competing priorities.
  • •Strong administrative capability and a confident, professional manner.
  • •Previous administrative or coordination experience, ideally in a 24/7 operational environment.
Skills:Attention to detailData managementOrganizational skillsAdministrative capabilityCommunicationInterpersonal skills

Eligibility

Nationality:Australian National

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn