Assistant Relationship Manager

Discover Financial
Plano
Workplace: OnsiteFull timeUSD 62,900 - 71,800 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Multitasking","Attention to detail","Problem-solving","Process management"]

Own dealer customer service escalations for Capital One Auto Finance, delivering high-touch concierge support and acting as the primary contact for service and execution needs. Manage and resolve dealer-facing items (agreements, cancellations, title issues, receivables) by coordinating across systems and internal teams. Build product/program expertise to educate dealers and proactively enable Sales Pod partners to drive stronger relationships through consultative selling.

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FursaFursa
Discover Financial
Discover Financial
4 weeks ago

Assistant Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own dealer customer service escalations for Capital One Auto Finance, delivering high-touch concierge support and acting as the primary contact for service and execution needs. Manage and resolve dealer-facing items (agreements, cancellations, title issues, receivables) by coordinating across systems and internal teams. Build product/program expertise to educate dealers and proactively enable Sales Pod partners to drive stronger relationships through consultative selling.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the main point of contact for dealer customer service escalations.
  • •Provide high-touch concierge service and cultivate positive dealer relationships for all service and execution needs.
  • •Manage and resolve outstanding dealer sales items including agreements, product cancellations, title issues, and dealer receivables.
  • •Engage with dealers via inbound/outbound phone calls, email, and dealer messaging; coordinate internal teams and systems to resolve issues.
  • •Educate dealer customers on Auto Finance programs, tools, platforms, policies, and procedures, and support sales partners with business development opportunities.

Pay and Benefits

Salary: USD 62,900 - 71,800 annually

Key Requirements

  • •High School Diploma, GED or Equivalent certification.
  • •2+ years of Sales or Customer Service Experience.
  • •Associate’s Degree.
  • •Ability to provide effective communication, multitasking, efficient typing, and strong attention to detail.
  • •Strengths in quality assurance and process management and a positive, problem-solving mindset.
Experience:2+ yearsSalesCustomer service
Education:High School
Skills:CommunicationMultitaskingAttention to detailProblem-solvingProcess management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn