Receptionist - immediate start

GEMS Education
Fujairah
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Multi-tasking","Confidentiality","Problem escalation"]

Serve as the first point of contact for parents, visitors, students, and staff, delivering exceptional customer service at the front desk. Manage calls, emails, and enquiries, provide accurate information on admissions and services, and ensure continuous front desk coverage. Maintain visitor/caller/student attendance records, process Transfer Certificates and documentation, handle parent concerns with escalation as needed, and support school-wide administrative and secretarial tasks while maintaining confidentiality and following school policies.

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FursaFursa
GEMS Education
GEMS Education
2 days ago

Receptionist - immediate start

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the first point of contact for parents, visitors, students, and staff, delivering exceptional customer service at the front desk. Manage calls, emails, and enquiries, provide accurate information on admissions and services, and ensure continuous front desk coverage. Maintain visitor/caller/student attendance records, process Transfer Certificates and documentation, handle parent concerns with escalation as needed, and support school-wide administrative and secretarial tasks while maintaining confidentiality and following school policies.
Location: Fujairah
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Welcome visitors and provide a positive first impression of the school.
  • •Handle telephone calls, emails, and enquiries professionally and in a timely manner.
  • •Provide accurate information regarding admissions, school services, and general enquiries.
  • •Ensure continuous front desk coverage and manage visitor, caller, and student attendance records.
  • •Process Transfer Certificates (TCs), maintain accurate documentation, handle parent concerns and escalate when required, and support administrative/secretarial tasks.

Key Requirements

  • •Need to be a fluent English and Arabic speaker.
  • •High school education including Arabic, English, and Maths.
  • •At least 1 year of experience working as a receptionist or in a customer service-focused role.
  • •Strong written and spoken communication skills and interpersonal skills for a diverse environment.
  • •Ability to multi-task, cope with peaks of demand, and perform proficient secretarial and computer work with advanced Microsoft Office skills (advantage).
Experience:1+ years
Education:High School
Skills:CommunicationInterpersonal skillsMulti-taskingConfidentialityProblem escalation
Languages:EnglishArabic
Tech Stack:Microsoft Office

Company Brief

GEMS Education
GEMS Education is a Dubai-based global operator of private K–12 schools, running a large network of international schools and education services focused on delivering curriculum, teacher development, and student innovation programmes worldwide.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 2000
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor