Counter Manager @ Pandora @ Macy's Mall at Prince Georges (Hyattsville, MD, US)

Pandora Group
United States
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Customer focus","Communication","Leadership","Coaching","Analytical thinking"]

Lead the Pandora counter inside Macy’s, driving comp sales, transactions, and an exceptional fan experience. Manage and coach a team of part-time Sales Leads and Sales Associates through advanced sales training, product knowledge, and brand standards. Own daily counter operations, including weekly scheduling, inventory and cycle counts, loss prevention practices, visual merchandising, and compliance with Pandora and Macy’s policies. Support hiring with the District Sales Manager and assist with interviews and onboarding.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Pandora Group
Pandora Group
1 hour ago

Counter Manager @ Pandora @ Macy's Mall at Prince Georges (Hyattsville, MD, US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead the Pandora counter inside Macy’s, driving comp sales, transactions, and an exceptional fan experience. Manage and coach a team of part-time Sales Leads and Sales Associates through advanced sales training, product knowledge, and brand standards. Own daily counter operations, including weekly scheduling, inventory and cycle counts, loss prevention practices, visual merchandising, and compliance with Pandora and Macy’s policies. Support hiring with the District Sales Manager and assist with interviews and onboarding.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Drive and exceed counter sales goals, focusing on comp sales and transaction targets while building loyalty and repeat business.
  • •Coach and manage part-time Sales Leads and Sales Associates, including training in advanced sales techniques, product knowledge, and brand standards.
  • •Manage daily counter operations: weekly scheduling, inventory operations (replenishment, cycle counts, backstock accuracy), and loss prevention practices.
  • •Maintain visual merchandising and brand presentation in line with Pandora and Macy’s guidelines through regular audits of displays and positioning.
  • •Ensure compliance with Pandora and Macy’s operational, security, POS, and reporting requirements, and support recruiting and onboarding as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveDisabilityLife InsuranceProduct Discounts

Key Requirements

  • •Minimum 3 years of experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally fashion/luxury/jewelry retail.
  • •Ability to deliver exceptional communication with strong interpersonal skills to connect with people at all levels.
  • •Business acumen with analytical thinking to deliver positive results.
  • •Experience recruiting, retaining, and developing high-performing teams, including succession planning and internal mobility.
  • •Proficiency with Microsoft Office 365, KWI, POS systems, and applicant tracking systems.
Experience:RetailFashionLuxuryJewelry
Skills:Customer focusCommunicationLeadershipCoachingAnalytical thinking
Tech Stack:Microsoft Office 365KWIPOS systemsApplicant tracking systems

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website