Customer Service Operations Representative (Miami, FL)

Curri
Miami
Workplace: OnsiteFull timeUSD 21 - 21 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Critical thinking","Problem-solving","Self-starter"]

Facilitate deliveries end-to-end, from booking through successful drop-off. Provide best-in-class support to customers and drivers via chat and phone, and coordinate with pickup and drop-off contacts to ensure deliveries complete smoothly. Gather operational feedback, identify pain points, and partner with the team to optimize logistics. Join Curri’s fast-paced Customer Operations team and help deliver a “home run” experience.

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FursaFursa
Curri
Curri
5 hours ago

Customer Service Operations Representative (Miami, FL)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Facilitate deliveries end-to-end, from booking through successful drop-off. Provide best-in-class support to customers and drivers via chat and phone, and coordinate with pickup and drop-off contacts to ensure deliveries complete smoothly. Gather operational feedback, identify pain points, and partner with the team to optimize logistics. Join Curri’s fast-paced Customer Operations team and help deliver a “home run” experience.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Facilitate deliveries from booking through successful drop-off.
  • •Support customers and drivers via chat and phone.
  • •Communicate with pickup and drop-off contacts to ensure successful deliveries.
  • •Provide operational feedback and identify pain points to optimize logistics.
  • •Help shape operational strategies for Curri’s delivery operations.

Pay and Benefits

Salary: USD 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Positive attitude and eagerness to learn.
  • •Strong critical thinking and problem-solving skills from first principles.
  • •Excellent written and verbal communication skills.
  • •Top-notch customer service skills.
  • •Proficiency in G-Suite (Google Docs, Google Sheets).
Skills:CommunicationCustomer serviceCritical thinkingProblem-solvingSelf-starter
Tech Stack:G-SuiteGoogle DocsGoogle Sheets

Company Brief

Curri
On-demand logistics platform specializing in last-mile delivery of construction materials and supplies, connecting contractors, suppliers, and drivers to streamline rapid deliveries to job sites.
Industry: Last Mile Delivery
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Phoenix, United States
Website