Customer Care Senior Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathetic communication","Confidentiality","Problem-solving","Tact and diplomacy"]

Serve as a first point of contact for customers, delivering exceptional service by accurately assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive customer issues using available resources, maintain accurate call/message documentation, and ensure customer requests are fulfilled. Stay current on program and product information through continuous learning while maintaining confidentiality and following relevant service guidelines.

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FursaFursa
NTT
NTT
2 weeks ago

Customer Care Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as a first point of contact for customers, delivering exceptional service by accurately assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive customer issues using available resources, maintain accurate call/message documentation, and ensure customer requests are fulfilled. Stay current on program and product information through continuous learning while maintaining confidentiality and following relevant service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver first-class customer service by assessing needs and responding with sound judgment to recommend appropriate solutions.
  • •Respond to customer inquiries, requests, and complaints with due attention to customer care and professionalism.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete accurate documentation for each interaction, including updating call history and sending messages to required third parties or initiating fulfillment.
  • •Maintain strict confidentiality, adhere to legislation and service guidelines, and stay current via continuous learning.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence, with prior experience as a strong asset.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Interactive customer service environment experience and the ability to resolve complex, sensitive complaints according to policies and procedures.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to work all required shifts and learn new skills/concepts quickly.
Skills:CommunicationEmpathetic communicationConfidentialityProblem-solvingTact and diplomacy
Languages:English
Tech Stack:PC

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn