Onboarding Specialist (APAC/EMEA)

Multiplier
Pune
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Coordination","Stakeholder management","Issue escalation","Documentation management"]

Own onboarding execution for APAC/EMEA EOR members, driving end-to-end partner and member coordination to secure fully executed contracts and required documents. Automate and follow up on onboarding/offboarding actions using ZD workflows, guide members through onboarding calls and working sessions, and perform CREDAS/document verification. Track cases daily, coordinate with CSM/IM, Product, Finance, Partners, and Legal, and escalate urgent blockers while meeting response SLAs across email, Slack, and Sales 101 queries.

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FursaFursa
Multiplier
Multiplier
1 month ago

Onboarding Specialist (APAC/EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own onboarding execution for APAC/EMEA EOR members, driving end-to-end partner and member coordination to secure fully executed contracts and required documents. Automate and follow up on onboarding/offboarding actions using ZD workflows, guide members through onboarding calls and working sessions, and perform CREDAS/document verification. Track cases daily, coordinate with CSM/IM, Product, Finance, Partners, and Legal, and escalate urgent blockers while meeting response SLAs across email, Slack, and Sales 101 queries.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Automate and manage onboarding follow-ups for members across online and offline contract countries, including ZD chasers and verification steps (CREDAS and document verification).
  • •Guide members via calls and working sessions as needed, and ensure activation on or before the start date.
  • •Coordinate end-to-end partner management and member coordination to obtain all required documents and update progress through case trackers.
  • •Work with CSM/IM and other internal teams (Implementation, Product, Finance, Partners, Member Experience, Legal) to handle deposit-not-cleared cases, approvals, and termination verification within timelines.
  • •Respond to client and internal queries within defined SLAs (email/ZD within 2 hours, Slack within 1 hour, and Sales 101 within 30 minutes), and escalate critical blockers to IM/CSM & Ops Manager.

Key Requirements

Skills:CoordinationStakeholder managementIssue escalationDocumentation management
Tech Stack:SlackOps PlatformOnboarding Tracker

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
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Glassdoor: 4.3
WebsiteLinkedInGlassdoor