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3 days ago

Onboarding Specialist (APAC/EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own onboarding execution for APAC/EMEA EOR members, driving end-to-end partner and member coordination to secure fully executed contracts and required documents. Automate and follow up on onboarding/offboarding actions using ZD workflows, guide members through onboarding calls and working sessions, and perform CREDAS/document verification. Track cases daily, coordinate with CSM/IM, Product, Finance, Partners, and Legal, and escalate urgent blockers while meeting response SLAs across email, Slack, and Sales 101 queries.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Automate and manage onboarding follow-ups for members across online and offline contract countries, including ZD chasers and verification steps (CREDAS and document verification).
•Guide members via calls and working sessions as needed, and ensure activation on or before the start date.
•Coordinate end-to-end partner management and member coordination to obtain all required documents and update progress through case trackers.
•Work with CSM/IM and other internal teams (Implementation, Product, Finance, Partners, Member Experience, Legal) to handle deposit-not-cleared cases, approvals, and termination verification within timelines.
•Respond to client and internal queries within defined SLAs (email/ZD within 2 hours, Slack within 1 hour, and Sales 101 within 30 minutes), and escalate critical blockers to IM/CSM & Ops Manager.

Key Requirements

Skills:CoordinationStakeholder managementIssue escalationDocumentation management

Tech Stack:SlackOps PlatformOnboarding Tracker

Company Brief

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Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.

Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Multiplier

3 days ago

Onboarding Specialist (APAC/EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Entry level

Key Responsibilities

•Automate and manage onboarding follow-ups for members across online and offline contract countries, including ZD chasers and verification steps (CREDAS and document verification).
•Guide members via calls and working sessions as needed, and ensure activation on or before the start date.
•Coordinate end-to-end partner management and member coordination to obtain all required documents and update progress through case trackers.
•Work with CSM/IM and other internal teams (Implementation, Product, Finance, Partners, Member Experience, Legal) to handle deposit-not-cleared cases, approvals, and termination verification within timelines.
•Respond to client and internal queries within defined SLAs (email/ZD within 2 hours, Slack within 1 hour, and Sales 101 within 30 minutes), and escalate critical blockers to IM/CSM & Ops Manager.

Key Requirements

Skills:CoordinationStakeholder managementIssue escalationDocumentation management

Tech Stack:SlackOps PlatformOnboarding Tracker

Company Brief

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Industry: HR Tech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 5M to 10M

Growth: Growth Stage Startup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: New York, United States

Founded: 2020

Glassdoor: 4.3

Website LinkedIn Glassdoor