Technology Support Specialist

Crowdstrke
Sunnyvale
Workplace: OnsiteFull timeUSD 85,000 - 120,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Patience","Tenacity","Follow-through","Task management"]

Provide front-line IT service desk support for internal CrowdStrike users, managing inbound requests and driving resolutions. Maintain operational knowledge of Mac, Windows, and Linux systems, endpoints, and application configurations, while managing devices through SCCM, Jamf, and AirWatch. Support new-hire onboarding, assist in office server/network areas and A/V support, and improve service delivery through documentation, process optimization, and policy implementation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Crowdstrke
Crowdstrke
4 days ago

Technology Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 days agoStatus: Live

Job Summary

Provide front-line IT service desk support for internal CrowdStrike users, managing inbound requests and driving resolutions. Maintain operational knowledge of Mac, Windows, and Linux systems, endpoints, and application configurations, while managing devices through SCCM, Jamf, and AirWatch. Support new-hire onboarding, assist in office server/network areas and A/V support, and improve service delivery through documentation, process optimization, and policy implementation.
Location: Sunnyvale
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage inbound service desk support requests and facilitate resolution for internal customers.
  • •Maintain knowledge of Mac, Windows, and Linux OS server and desktop features, best practices, and system/application configurations.
  • •Manage CrowdStrike endpoints using SCCM, Jamf, and AirWatch, including monitoring, securing, updating, patching, troubleshooting, and automation.
  • •Streamline employee application experiences by improving usability and interoperability, testing releases, and researching solutions for recurring issues.
  • •Configure new-hire systems and perform IT onboarding; provide hands-on server/network room support and assist with office A/V equipment and employee support.
Travel: Low travel

Pay and Benefits

Salary: USD 85,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeavePaid Parental

Key Requirements

  • •Serve internal customers by tracking, troubleshooting, and resolving support calls with strong communication, patience, and follow-through.
  • •Explain complex technical concepts to non-technical internal users and collaborate to isolate and resolve technical issues.
  • •Manage triage and prioritization effectively while handling task and time management under fast-paced conditions.
  • •Have intermediate OS concepts plus experience with Active Directory account creation and maintenance (OU and Security Group management).
  • •Demonstrate security best practices knowledge and willingness to lift 50 lbs.
Skills:CommunicationPatienceTenacityFollow-throughTask management
Languages:English
Tech Stack:MacWindowsLinuxSCCMJamfAirWatchActive DirectoryPowerShellBashPythonGroup PolicyWSUSTCP/IPDNSIP addressingVMwareHyper-VExchangeGoogle AppsA/V

Company Brief

Crowdstrke
Provides cloud-native endpoint protection, threat intelligence, and security operations solutions that prevent breaches and stop sophisticated cyberattacks across endpoints, cloud workloads, identity, and APIs for enterprises worldwide.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sunnyvale, United States
Founded: 2011
Glassdoor
Glassdoor: 4.4
WebsiteLinkedIn