Sr. Account Manager

Help Scout
United States
Workplace: RemoteFull timeUSD 109,000 - 109,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Commercial judgment","Forecasting","Cross-functional collaboration","Consultative selling","Organization"]

Own an end-to-end portfolio of 130–150 customer accounts, building trusted relationships and driving renewals and expansions. Forecast and track revenue goals, lead discovery and proposals, and navigate pricing and contract conversations through to close. Run optimization reviews and QBRs to increase adoption, align product usage to customer goals, and identify growth opportunities. Partner cross-functionally to bring the customer voice into go-to-market and product decisions.

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FursaFursa
Help Scout
Help Scout
3 days ago

Sr. Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own an end-to-end portfolio of 130–150 customer accounts, building trusted relationships and driving renewals and expansions. Forecast and track revenue goals, lead discovery and proposals, and navigate pricing and contract conversations through to close. Run optimization reviews and QBRs to increase adoption, align product usage to customer goals, and identify growth opportunities. Partner cross-functionally to bring the customer voice into go-to-market and product decisions.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a high-volume portfolio of 130–150 accounts end-to-end, accountable for onboarding handoff, renewals, and expansion outcomes.
  • •Forecast and track revenue goals; identify risks and opportunities and share proactive signals with finance and leadership.
  • •Own the full commercial process for renewals and expansions, leading discovery, proposals, pricing/contract conversations, and coordinating procurement through close.
  • •Exercise commercial judgment to shape recommendations using customer goals, product usage, account history, and business value.
  • •Drive adoption and engagement via regular calls, optimization reviews, and QBRs; surface underused features and improve product alignment.

Pay and Benefits

Salary: USD 109,000 annually
Perks:Health InsuranceParental LeaveHome OfficeLearning BudgetCo-working Stipend

Key Requirements

  • •5+ years of quota-carrying experience in SaaS driving renewals, expansions, and upsells with strategic accounts.
  • •Strong commercial judgment to evaluate customer needs, usage, business value, and account context to develop proposals and guide pricing/renewal conversations.
  • •Ability to own a high-volume book of 130–150 accounts, staying organized and maintaining a clean pipeline.
  • •Comfort owning the full renewal and expansion process, including discovery, recommendations, negotiation, coordinating internal approvals, and closing.
  • •Consultative, value-based approach with technical aptitude to learn and navigate complex software, plus strong numbers/forecasting capability.
Experience:SaaS
Skills:Commercial judgmentForecastingCross-functional collaborationConsultative sellingOrganization
Tech Stack:AIQBRs

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Help Scout
Provides a subscription-based help desk and knowledge base platform (shared inbox, live chat, in-app messaging, Docs/Beacon) that helps SMBs manage customer support and improve customer experience.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Boston, United States
Founded: 2011
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