Hardware Operations & Client Support Specialist

Fiserv
India
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Organizational skills","Problem-solving","Communication","Cross-functional collaboration","Attention to detail"]

Serve as a primary client-facing liaison for hardware services, managing end-to-end hardware order lifecycle, shipment tracking, and logistics coordination. Create and resolve cases in Salesforce and support inboxes to ensure accurate routing, documentation, and timely SLA-aligned closures. Investigate hardware/order/shipping/inventory issues, coordinate with cross-functional teams to drive resolution, and maintain clear operational communication and documentation in a high-volume support environment.

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FursaFursa
Fiserv
Fiserv
1 day ago

Hardware Operations & Client Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as a primary client-facing liaison for hardware services, managing end-to-end hardware order lifecycle, shipment tracking, and logistics coordination. Create and resolve cases in Salesforce and support inboxes to ensure accurate routing, documentation, and timely SLA-aligned closures. Investigate hardware/order/shipping/inventory issues, coordinate with cross-functional teams to drive resolution, and maintain clear operational communication and documentation in a high-volume support environment.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as a primary point of contact for client service requests, product issues, and operational support needs.
  • •Manage the full hardware order lifecycle, including order entry, updates, cancellations, shipments, replacements, repairs, and returns.
  • •Create, monitor, and resolve cases in Salesforce and support inboxes, ensuring proper routing, documentation, and timely SLA-aligned closure.
  • •Investigate and resolve order, shipping, and inventory issues such as delays, lost shipments, incorrect deliveries, and device discrepancies.
  • •Coordinate shipping/logistics activities with carriers and internal teams, and escalate hardware/device and transaction-related issues to specialized teams as needed.

Key Requirements

  • •Strong organizational and problem-solving skills to manage high-volume workloads and competing priorities.
  • •Effective written and verbal communication with a client-focused mindset.
  • •Ability to collaborate across cross-functional teams and manage stakeholder expectations.
  • •High attention to detail in order processing, case management, documentation, and logistics coordination.
  • •Proficiency in operational systems and tools, including Salesforce and logistics/support systems.
Skills:Organizational skillsProblem-solvingCommunicationCross-functional collaborationAttention to detail
Tech Stack:SalesforceOneSourceLogistics platforms

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn