Technical Account Manager (TAM)

Visa
Brazil
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Stakeholder communication","Cross-functional collaboration"]

Own the technical relationship with enterprise clients in the Enterprise Support team, acting as a trusted advisor for platform usage and strategy. Deeply understand client architecture and operations, proactively identify and manage technical risks, and guide architectural and operational decisions for complex integrations and high-risk changes. Lead technical governance through operational/business reviews, coordinate cross-functional issue resolution, and orchestrate escalations and incidents to drive long-term client success and safe scaling.

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FursaFursa
Visa
Visa
2 months ago

Technical Account Manager (TAM)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own the technical relationship with enterprise clients in the Enterprise Support team, acting as a trusted advisor for platform usage and strategy. Deeply understand client architecture and operations, proactively identify and manage technical risks, and guide architectural and operational decisions for complex integrations and high-risk changes. Lead technical governance through operational/business reviews, coordinate cross-functional issue resolution, and orchestrate escalations and incidents to drive long-term client success and safe scaling.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own the technical relationship with the client as the primary point of contact and trusted advisor for platform usage and strategy.
  • •Develop and maintain a deep understanding of the client’s architecture and operations, identifying improvement areas based on how the platform is used.
  • •Proactively identify and manage technical risks by defining mitigation plans and tracking dependencies impacting performance, availability, or scalability.
  • •Provide architectural and operational guidance for high-risk changes, complex integrations, and critical platform operations.
  • •Lead technical governance and coordinate cross-functional responses to resolve complex issues, orchestrate incidents/escalations, and ensure progress toward resolution.

Key Requirements

  • •5+ years of relevant work experience with a Bachelor’s degree, or 2+ years with an advanced degree (or 0 years with a PhD).
  • •A Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
  • •Proven experience in Technical Account Management, Solutions Architecture, or similar client-facing technical roles.
  • •Strong background in cloud platforms, APIs, and distributed systems.
  • •Experience supporting incident management and escalation processes and communicating effectively with senior technical stakeholders.
Experience:5+ yearsFintechBankingPayments
Education:Bachelor's in Computer Science, Engineering, or related technical field
Skills:Problem-solvingStakeholder communicationCross-functional collaboration
Tech Stack:Cloud platformsAPIsDistributed systemsSoftware architectureIntegrationsSystem reliability

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor