3 months ago

Customer Success Manager, Public Sector

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Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Join Box as a Customer Success Manager focused on California state and local government accounts. You’ll onboard agencies, drive adoption, coordinate with Sales, Professional Services, Product, and Engineering, and act as the voice of the customer to ensure high satisfaction and retention in a complex public sector environment.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Manage post-sales activity for Box’s California State and Local government accounts through relationship-building, product knowledge, planning and execution
•Maintain a deep understanding of the product and discuss relevant features/functionality for customers’ business needs
•Develop joint success plans with customers to drive adoption and high value use cases through change management
•Track accounts to identify churn risk and growth opportunities and act on them
•Partner with Sales and Professional Services to make Box a core part of each customer’s architecture

Key Requirements

•Bachelor’s degree or equivalent experience
•4+ years of customer success, account management or consulting experience in a SaaS environment
•Strong data mindset with experience using Tableau, Salesforce (SFDC) reporting, and Excel
•Proactive team player with ideas for user adoption, churn mitigation and account expansion
•Strong communication skills, technical aptitude, and ability to engage in both business and technical conversations

Experience:4+ yearsPublic SectorSaaS

Education:Bachelor's

Skills:CommunicationTeamworkProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:TableauSalesforceSFDCZendeskExcel

Company Brief

Box

Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Redwood City, United States

Founded: 2005

Website LinkedIn

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