Customer Support Associate

Autodesk
Atlanta
Workplace: HybridFull timeUSD 38,500 - 68,970 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer empathy","Documentation","Collaboration"]

Support customers across live chat, email, and outbound phone, handling technical troubleshooting and product usage questions for Autodesk’s cloud-based construction software. Manage multiple cases with clear documentation and follow-up, isolate issues across web browsers, mobile apps, operating systems, and networks, and explain findings in accessible language. Collaborate with Tier 2, Product, Customer Success, Sales, and Finance to resolve problems and represent customer feedback while contributing to support improvements.

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FursaFursa
Autodesk
Autodesk
3 days ago

Customer Support Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support customers across live chat, email, and outbound phone, handling technical troubleshooting and product usage questions for Autodesk’s cloud-based construction software. Manage multiple cases with clear documentation and follow-up, isolate issues across web browsers, mobile apps, operating systems, and networks, and explain findings in accessible language. Collaborate with Tier 2, Product, Customer Success, Sales, and Finance to resolve problems and represent customer feedback while contributing to support improvements.
Location: Atlanta
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Support customers through live chat, email, and outbound phone, including technical troubleshooting, onboarding, account setup, mobile application support, and subscription inquiries.
  • •Manage multiple active customer cases with accurate, concise documentation and timely follow-up throughout each case.
  • •Troubleshoot issues in cloud-based software across web browsers, mobile apps, operating systems, and networks using structured diagnostics.
  • •Explain technical concepts and troubleshooting steps clearly and patiently, adjusting communication for customers of different technical levels.
  • •Collaborate with Tier 2 and internal teams (Product, Customer Success, Sales, Finance, and other Support teams) to resolve issues and share recurring customer concerns.

Pay and Benefits

Salary: USD 38,500 - 68,970 annually

Key Requirements

  • •Experience in customer service, technical support, help desk support, SaaS support, or a customer-facing environment.
  • •Strong written and verbal communication skills, including organizing information, documenting investigations, and tailoring messages to different audiences.
  • •Demonstrated problem-solving ability using a logical, structured troubleshooting approach for unfamiliar issues.
  • •Ability to explain technical concepts and instructions clearly to customers with varying technical experience.
  • •Comfort working across web browsers and mobile applications, including familiarity with iOS, Android, Windows, and cloud-based software.
Skills:CommunicationProblem-solvingCustomer empathyDocumentationCollaboration
Tech Stack:Live chatEmailOutbound phoneCloud-based softwareWeb browsersMobile applicationsIOSAndroidWindowsHAR files

Company Brief

Autodesk
Provides design and engineering software for architecture, construction, manufacturing, media, and entertainment industries, offering CAD, BIM, and 3D modeling tools to enable product and infrastructure design workflows.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Rafael, United States
Founded: 1982
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