Field Service Engineer 2 - Barstow, Texas

Dell
United States
Workplace: RemoteFull timeUSD 72,000 - 93,500 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsEducation: associatesSkills: ["Customer-facing communication","Analytical troubleshooting","Documentation","Customer experience focus","Cross-level reporting"]

Provide on-site technical field support for Dell hardware and software at customer sites, including troubleshooting, component replacement, firmware upgrades, and running diagnostics. You’ll triage issues with guidance from Dell support, execute action plans from Dell Domain Engineering/L3, and communicate outcomes using Teams, email, and phone. Maintain accurate documentation with parts/PPID details and submit service reports and logs to support cases.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dell
Dell
3 days ago

Field Service Engineer 2 - Barstow, Texas

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Provide on-site technical field support for Dell hardware and software at customer sites, including troubleshooting, component replacement, firmware upgrades, and running diagnostics. You’ll triage issues with guidance from Dell support, execute action plans from Dell Domain Engineering/L3, and communicate outcomes using Teams, email, and phone. Maintain accurate documentation with parts/PPID details and submit service reports and logs to support cases.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Triage customer issues with direction from Dell support
  • •Execute the action plan from Dell Domain Engineer/L3 using Teams, email, and phone
  • •Reseat, swap, or replace parts and upgrade firmware as needed
  • •Run server testing and validation by executing diagnostics and capturing/uploading logs
  • •Document POA results, including service reports and parts/PPID details, and submit via case email

Pay and Benefits

Salary: USD 72,000 - 93,500 annually

Key Requirements

  • •5+ years of professional experience and either an Associate's Degree in a technical discipline or an equivalent combination of experience and education
  • •Deliver technical Field Services supporting hardware and software at client sites
  • •Have customer-facing experience, including reporting and presenting to all levels of the organization
  • •Work in environments with large, concentrated deployments of assets, including networking and fiber experience
  • •Be able to lift 50 lbs waist high to replace components on server stacks
Experience:5+ years
Education:Associate's in technical discipline
Skills:Customer-facing communicationAnalytical troubleshootingDocumentationCustomer experience focusCross-level reporting
Certifications:Dell EMC Proven Professional Specialist LevelCPSDServerCompTIA Tech+CompTIA A+CompTIA Security+CompTIA Network+CCNA
Tech Stack:TeamsEmailPhoneDiagnosticsLogs

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor