INFO TECHNOLOGY SR. ASSOCIATE

NTT
Noida
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Troubleshooting"]

Provide L1/L2 application support for healthcare systems, supporting day-to-day operational issues under senior team guidance. Monitor application health, log and troubleshoot incidents, and deliver SLA-driven support. Apply basic ITIL concepts (Incident, Request, Problem, Change, Release), and help with application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management. Collaborate with physicians, nurses, technicians, and administrative staff, plus technical teams.

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FursaFursa
NTT
NTT
1 week ago

INFO TECHNOLOGY SR. ASSOCIATE

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Last checked: 22 hours agoStatus: Live

Job Summary

Provide L1/L2 application support for healthcare systems, supporting day-to-day operational issues under senior team guidance. Monitor application health, log and troubleshoot incidents, and deliver SLA-driven support. Apply basic ITIL concepts (Incident, Request, Problem, Change, Release), and help with application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management. Collaborate with physicians, nurses, technicians, and administrative staff, plus technical teams.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Support day-to-day operational issues for healthcare applications with guidance from senior team members.
  • •Provide L1/L2 application support, monitoring application health and logging incidents.
  • •Troubleshoot basic issues and support SLA-driven operations.
  • •Support application testing, upgrades, and patch validation.
  • •Assist with documentation, SOP creation, and knowledge management activities.

Key Requirements

  • •Basic understanding of the Healthcare Provider domain, including hospital operations, clinical workflows, and healthcare applications.
  • •Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues.
  • •Good communication and interpersonal skills to interact effectively with business users, clinical staff, and technical teams.
  • •Strong analytical thinking, problem-solving, and troubleshooting skills with a proactive approach to learning and issue resolution.
  • •Willingness to provide L1/L2 application support for healthcare systems under senior team guidance.
Experience:HealthcareHealthcare provider
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingTroubleshooting
Tech Stack:ITILIncident managementRequest managementProblem managementChange managementRelease managementSLA

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn