Showroom Customer Service Representative

Ferguson
New York
Workplace: OnsiteFull timeUSD 40,000 - 60,000 annuallyFunction: Customer Support (Service Desk)0Skills: ["Communication","Time management","Organizational skills","Relationship building","Self-motivated","Multi-tasking","Teamwork","Customer service orientation","Ability to learn quickly","Results orientation"]

Assist customers on the showroom floor by providing exceptional service, supporting Outside Sales Associates, and partnering with showroom sales consultants to ensure customer needs are met. Help drive product knowledge, deliver personalized service through accurate quotations and order processing, update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

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Ferguson
Ferguson
18 hours ago

Showroom Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Assist customers on the showroom floor by providing exceptional service, supporting Outside Sales Associates, and partnering with showroom sales consultants to ensure customer needs are met. Help drive product knowledge, deliver personalized service through accurate quotations and order processing, update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Assist customers on the showroom floor.
  • •Increase knowledge of the entire product offering.
  • •Support Outside Sales Associates and showroom sales consultants with administrative tasks that ensure customer needs are met.
  • •Provide personalized customer service through timely quotations and accurate order processing.
  • •Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Pay and Benefits

Salary: USD 40,000 - 60,000 annually
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0-3 years of prior customer service experience preferred.
  • •Excellent communication for phone and in-person sales, plus strong time management and organizational skills.
  • •Results oriented with the ability to meet goals, build relationships, and enjoy a team environment.
  • •General digital literacy with the ability to multi-task.
  • •Ability to learn quickly and passion for customer service.
Skills:CommunicationTime managementOrganizational skillsRelationship buildingSelf-motivatedMulti-taskingTeamworkCustomer service orientationAbility to learn quicklyResults orientation

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn