Red Hat

3 weeks ago

Designated Support Engineer - RHEL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide high-level technical support to customers for Red Hat Enterprise Linux via web-based and phone support. Align with customer support priorities through regular check-ins, troubleshoot complex technical issues, and coordinate with other Red Hat teams to develop solutions. Build customer satisfaction by consulting with Red Hat engineering teams and sharing knowledge by contributing troubleshooting guidance to the global Red Hat Knowledge Management System.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Provide high-level technical support to customers via web-based support and phone support.
•Meet regularly with customers to ensure alignment with their support priorities.
•Perform technical diagnostics and troubleshoot customer issues to develop solutions.
•Work with other Red Hat teams engaged with customers to address issues effectively.
•Contribute troubleshooting instructions and solutions to the global Red Hat Knowledge Management System and present guidance to other engineers.

Key Requirements

•At least 5 years of relevant experience.
•Experience in Linux system administration, including installation, configuration, and maintenance.
•Basic knowledge of Linux containers.
•Excellent troubleshooting and debugging skills, with a strong drive for technical investigation and issue resolution.
•Ability to communicate clearly and effectively with customers across technical and non-technical contexts.

Experience:5+ years

Skills:CommunicationTroubleshootingDebuggingTechnical investigationCustomer service

Certifications:Red Hat Certified Engineer (RHCE)

Tech Stack:LinuxContainersKubernetesAWSAzureGCPAnsibleYAMLLinux scripting

Company Brief

Red Hat

Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn

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Red Hat

3 weeks ago

Designated Support Engineer - RHEL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Design (Product/UX/UI/Visual)

Seniority: Mid level

Key Responsibilities

•Provide high-level technical support to customers via web-based support and phone support.
•Meet regularly with customers to ensure alignment with their support priorities.
•Perform technical diagnostics and troubleshoot customer issues to develop solutions.
•Work with other Red Hat teams engaged with customers to address issues effectively.
•Contribute troubleshooting instructions and solutions to the global Red Hat Knowledge Management System and present guidance to other engineers.

Key Requirements

•At least 5 years of relevant experience.
•Experience in Linux system administration, including installation, configuration, and maintenance.
•Basic knowledge of Linux containers.
•Excellent troubleshooting and debugging skills, with a strong drive for technical investigation and issue resolution.
•Ability to communicate clearly and effectively with customers across technical and non-technical contexts.

Experience:5+ years

Skills:CommunicationTroubleshootingDebuggingTechnical investigationCustomer service

Certifications:Red Hat Certified Engineer (RHCE)

Tech Stack:LinuxContainersKubernetesAWSAzureGCPAnsibleYAMLLinux scripting

Company Brief

Red Hat

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn