Tcom - Network Support Senior Analyst

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Debugging","Troubleshooting","Written communication","Verbal communication","Prioritization"]

Provide advanced UC/VC support for Cisco collaboration platforms, handling escalated incidents and performing root-cause analysis for UC and VC issues. Administer Cisco CUCM, Unity Connection, and Cisco Emergency Responder, configure SIP trunks and remote-site components, and support Webex endpoints and room-system integrations. Monitor dashboards, generate performance/capacity and usage/cost reports, manage approved changes/releases, and maintain Knowledge Base articles and SOPs while collaborating with OEM vendors to resolve cases.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
3 weeks ago

Tcom - Network Support Senior Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide advanced UC/VC support for Cisco collaboration platforms, handling escalated incidents and performing root-cause analysis for UC and VC issues. Administer Cisco CUCM, Unity Connection, and Cisco Emergency Responder, configure SIP trunks and remote-site components, and support Webex endpoints and room-system integrations. Monitor dashboards, generate performance/capacity and usage/cost reports, manage approved changes/releases, and maintain Knowledge Base articles and SOPs while collaborating with OEM vendors to resolve cases.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve UC and VC issues escalated from L1 teams, perform root cause analysis (RCA), and drive corrective and preventive actions.
  • •Administer Cisco CUCM, Unity Connection, and Cisco Emergency Responder for user configuration and dial plan/voicemail setup; configure and maintain SIP trunks, H.323 gateways, and SRST for remote sites.
  • •Administer Cisco Webex video endpoints, configure room systems, perform health checks, and troubleshoot video quality and scheduling integrations (Exchange/Outlook).
  • •Monitor UC/VC systems via dashboards, produce performance and capacity reports, and use call accounting tools to generate usage and cost reports.
  • •Implement approved UC/VC changes, software updates, and firmware patches during maintenance windows; maintain Knowledge Base articles and SOPs and coordinate with OEM vendors for escalations.

Key Requirements

  • •Hands-on experience administering Cisco UC platforms including CUCM, Unity Connection, and Cisco Emergency Responder (CER).
  • •Experience administering Cisco Webex devices and Control Hub (Microsoft Teams Rooms knowledge is a plus).
  • •Strong understanding of VoIP protocols (SIP, RTP, H.323) and dial plan logic (E.164, NANP).
  • •Working knowledge of voice gateways, CUBE, Session Border Controllers, and SRST configuration.
  • •Operational knowledge of ITIL incident and change management processes.
Experience:VoIPUCVideo conferencingITIL
Education:Bachelor's in IT or Networking
Skills:DebuggingTroubleshootingWritten communicationVerbal communicationPrioritization
Certifications:Cisco CCNA/CCNP CollaborationCisco Webex or Video Network Specialist certificationITIL FoundationMicrosoft Teams Voice Engineer Associate
Tech Stack:Cisco Unified Communications Manager (CUCM)Unity ConnectionCisco Emergency Responder (CER)Cisco WebexControl HubMicrosoft Teams RoomsVoIPSIPRTPH.323Dial planE.164NANPSIP trunksH.323 gatewaysSRSTCUBESession Border ControllersITU? (unspecified)Exchange/Outlook

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn