Customer Success Manager, Enterprise, APAC

Harvey
Bengaluru, Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Executive presence","Analytical thinking","Stakeholder management","Strategic advisory"]

Own end-to-end post-sales success for a portfolio of high-value enterprise clients deploying Harvey’s AI platform across Singapore and APAC. Lead onboarding and complex multi-stakeholder implementations, build data-driven success plans to improve adoption and retention, and conduct executive reviews and strategic workshops. Partner with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and drive measurable business outcomes while scaling repeatable APAC customer success playbooks.

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Harvey
Harvey
12 hours ago

Customer Success Manager, Enterprise, APAC

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Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end post-sales success for a portfolio of high-value enterprise clients deploying Harvey’s AI platform across Singapore and APAC. Lead onboarding and complex multi-stakeholder implementations, build data-driven success plans to improve adoption and retention, and conduct executive reviews and strategic workshops. Partner with Sales, Product, and Legal Engineering to champion customer feedback, influence roadmap priorities, and drive measurable business outcomes while scaling repeatable APAC customer success playbooks.
Location: Bengaluru, Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own strategic account management for enterprise clients, driving adoption, retention, and expansion across Singapore and APAC.
  • •Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live.
  • •Build and execute success plans using product usage data, customer health scores, and business objectives to mitigate churn and identify growth opportunities.
  • •Serve as a trusted advisor on Harvey’s AI capabilities by conducting training, executive business reviews, and strategic workshops tailored to legal workflows.
  • •Collaborate cross-functionally with Sales, Product, and Legal Engineering to champion customer feedback and influence roadmap priorities.

Key Requirements

  • •5+ years of experience in customer success, account management, or strategic consulting in enterprise SaaS or technology environments.
  • •Ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership.
  • •Strong analytical skills using customer health data, product usage metrics, and business KPIs to drive engagement strategy.
  • •Excellent communication and executive presence to influence both technical and non-technical audiences.
  • •Experience with legal industry clients, professional services, or AI/LLM products is highly preferred.
Experience:5+ yearsEnterprise SaaSTechnology environmentsLegal industryProfessional servicesAI/LLM
Skills:CommunicationExecutive presenceAnalytical thinkingStakeholder managementStrategic advisory
Tech Stack:AILLMAgentic AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor