Benefits Client Manager

Own the end-to-end customer experience for Warp Insurance Services (WIS), handling client communications, new-hire enrollments, and coverage offboarding with accuracy and clear, empathetic follow-through. Manage benefits operations across Pylon, Linear, and Warp Benefit Admin, driving queue health metrics and resolving carrier-related issues through broker portals. Help build the WIS playbook, improve resolution performance over time, and contribute documentation as the product evolves.