Manager, Customer Success Management (EMEA)

Keeper Security
Ireland, Cork
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Leadership","Communication","Interpersonal skills","Mentoring","Data analysis"]

Lead a team of Customer Success Managers in EMEA to drive renewals, expansions, and upsells for Keeper’s cloud cybersecurity platform. Own customer health and adoption across Tier 1 accounts, optimize renewal contracts, and generate incremental bookings from add-on product expansion. Partner with Sales and Customer Support to improve onboarding and penetration, coach reps to hit targets, and use sales data for forecasting, reporting, and process optimization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Keeper Security
Keeper Security
3 days ago

Manager, Customer Success Management (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead a team of Customer Success Managers in EMEA to drive renewals, expansions, and upsells for Keeper’s cloud cybersecurity platform. Own customer health and adoption across Tier 1 accounts, optimize renewal contracts, and generate incremental bookings from add-on product expansion. Partner with Sales and Customer Support to improve onboarding and penetration, coach reps to hit targets, and use sales data for forecasting, reporting, and process optimization.
Location: Ireland, Cork
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead, manage, and motivate a team of Customer Success Managers to action renewals, expansions, and upsells.
  • •Drive revenue retention using a scalable customer renewal engine.
  • •Generate incremental bookings within existing accounts through subscription expansion and add-on product upsells.
  • •Directly manage Tier 1, high-priority client relationships and provide strategic support on customer calls.
  • •Analyze sales data to identify trends and opportunities, ensure accurate forecasting and reporting, and continuously refine sales processes and tools.
Travel: Low travel

Pay and Benefits

Perks:Meal AllowanceHealth InsurancePensionSick PayBike-to-work

Key Requirements

  • •4+ years of experience in full-cycle SaaS sales with a focus on upselling and expansion, including IAM or cybersecurity experience.
  • •3+ years of proven full-cycle sales leadership, team lead, or management experience.
  • •Proven track record of meeting or exceeding sales targets as part of a sales team.
  • •Strong knowledge of SaaS sales processes, expansions, renewals, and CRM systems; Salesforce experience preferred.
  • •Ability to construct, present, and execute territory-level sales strategies, with strong communication and leadership skills.
Experience:4+ yearsSaaSCybersecurityIAM
Education:Bachelor's in Business, Marketing, or a related field
Skills:LeadershipCommunicationInterpersonal skillsMentoringData analysis
Languages:English
Tech Stack:SalesforceCRM

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn