Customer Solutions Third Party Specialist

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Organizational skills","Attention to detail","Teamwork"]

Serve as primary support to the Consumer Solutions department in onboarding vendors for third-party services and managing ongoing vendor relationships. Monitor third-party performance using reporting, scorecards, and KPIs aligned to contracts and bank requirements. Handle inbound calls related to charged-off accounts and vendor issues, resolve complaints tied to regulatory compliance, and coordinate performance discussions and issue tracking to support a positive customer experience within the bank’s risk appetite.

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Fifth Third Bancorp
Fifth Third Bancorp
10 hours ago

Customer Solutions Third Party Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Serve as primary support to the Consumer Solutions department in onboarding vendors for third-party services and managing ongoing vendor relationships. Monitor third-party performance using reporting, scorecards, and KPIs aligned to contracts and bank requirements. Handle inbound calls related to charged-off accounts and vendor issues, resolve complaints tied to regulatory compliance, and coordinate performance discussions and issue tracking to support a positive customer experience within the bank’s risk appetite.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage daily vendor workload, including account assignments, recalls, affidavits, settlement processing, system updates, vendor emails, and strategic actions.
  • •Maintain third-party scorecards and ensure KPIs align with vendor contracts, line of business, and bank requirements.
  • •Handle inbound customer calls related to charged-off accounts and third-party vendor issues.
  • •Manage and resolve customer and vendor complaints involving regulatory compliance, FDCPA, UDAAP, and Fair Lending, partnering with Compliance and Internal Legal as needed.
  • •Conduct and document performance calls with vendors to review performance, regulatory changes, compliance concerns, and service expectations.

Key Requirements

  • •High school diploma required; college degree preferred.
  • •Minimum 1 year of experience in collections, legal matters, or vendor management.
  • •Advanced knowledge of FDCPA and applicable regulatory requirements and law.
  • •Strong proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
  • •Excellent oral and written communication skills, including ability to interact with staff, leadership, attorneys, and industry professionals.
Experience:1+ yearsCollectionsVendor managementLegal matters
Education:High School
Skills:Customer serviceCommunicationOrganizational skillsAttention to detailTeamwork
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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