Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Teamwork","Self-motivation","Customer focus"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a positive, customer-focused experience throughout the process. Load and unload vehicles, inspect equipment for safe operation, complete customer paperwork, and record thorough notes in the customer tracking system. Maintain a clean driving record and drive safely in accordance with Carvana’s CMV Driver Qualification policy.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a positive, customer-focused experience throughout the process. Load and unload vehicles, inspect equipment for safe operation, complete customer paperwork, and record thorough notes in the customer tracking system. Maintain a clean driving record and drive safely in accordance with Carvana’s CMV Driver Qualification policy.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles directly to customers’ doors using custom car haulers.
  • •Frequently load and unload vehicles and inspect the car hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and include thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveStudent Loan

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks such as detailing vehicles and loading/unloading haulers in indoor and outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Requires walking/standing and physical activity for extended periods (8+ hours) and ability to lift/carry 50 lbs.
  • •Be at least 21 years old and possess a valid driver’s license.
Experience:2+ years
Skills:TeamworkSelf-motivationCustomer focus
Licenses:Driver's licenseDOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn