Enterprise Support Specialist

DoorDash US
Phoenix, New York, San Francisco, Los Angeles, United States
Workplace: RemoteFull timeUSD 48,000 - 70,600Function: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Communication","Empathy","Prioritization","Sound judgment","Attention to detail"]

Support DoorDash’s enterprise merchant partners for online ordering by owning end-to-end issue resolution across chat, email, phone, and SMS. Troubleshoot problems, escalate complex cases with clear documentation, and deliver empathetic, high-quality responses. Maintain consistent workflows and quality standards while partnering with internal teams to improve merchant day-to-day operations and identify recurring issues to strengthen processes and documentation.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DoorDash US
DoorDash US
18 hours ago

Enterprise Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support DoorDash’s enterprise merchant partners for online ordering by owning end-to-end issue resolution across chat, email, phone, and SMS. Troubleshoot problems, escalate complex cases with clear documentation, and deliver empathetic, high-quality responses. Maintain consistent workflows and quality standards while partnering with internal teams to improve merchant day-to-day operations and identify recurring issues to strengthen processes and documentation.
Location: Phoenix, New York, San Francisco, Los Angeles, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage inbound support tickets across chat, email, phone, and SMS channels.
  • •Troubleshoot and resolve merchant/customer issues end to end with clear communication and follow up.
  • •Escalate complex or high-impact issues with complete context and proper documentation.
  • •Deliver high-quality, empathetic, and efficient customer support in every interaction.
  • •Identify recurring issues and flag opportunities to improve workflows or documentation based on trends.

Pay and Benefits

Salary: USD 48,000 - 70,600
Perks:401kHealth InsuranceDentalVisionParental LeaveWellness StipendCommuter BenefitsTime OffPaid LeaveDisability InsuranceLife Insurance

Key Requirements

  • •3+ years of experience in customer support or operations in a SaaS, technology, or online platform environment.
  • •Strong written and verbal communication skills to explain issues and resolutions clearly.
  • •Experience handling customer issues end to end, including troubleshooting and follow up.
  • •Ability to manage multiple priorities in a fast-paced, queue-based environment.
  • •Comfort handling escalations or frustrated customers with professionalism and empathy.
Experience:3+ yearsSaaSTechnologyOnline platform
Skills:CommunicationEmpathyPrioritizationSound judgmentAttention to detail
Tech Stack:IntercomZendeskChatEmailPhoneSMSTicketing platforms

Company Brief

DoorDash US
On-demand logistics platform connecting consumers with local restaurants, grocers, and retailers for food delivery, pickup, and convenience services. Operates a marketplace and last-mile delivery network while offering tools and analytics for merchants and couriers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn