ASML

3 weeks ago

Customer Support Engineer - DL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 52 minutes agoStatus: Live

Job Summary

Provide customer-site installation, qualification, repair, and maintenance support for ASML systems within your region. Independently execute regular and irregular maintenance activities, analyze and solve defined machine problems, and coordinate escalation when needed. Document and package diagnostics and work orders for 2nd line support, perform standard repairs by using tools and replacing parts, and train users on correct operation and routine maintenance. Drive process optimization by reporting gaps and improvements.

Location: China

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform installations, qualification, repairs, and maintenance of ASML systems at customer sites, transferring required know-how to customers.
•Execute regular and irregular maintenance activities with considerable independence and limited supervision.
•Analyze machine problems, decide on an initial approach, and execute repairs or escalate when needed.
•Perform repairs by using tools, replacing parts, and improving settings; execute standard service actions independently.
•Document and hand over problems and data to 2nd line support, train users on correct actions and routine maintenance, and report process optimization opportunities.

Key Requirements

•BSc degree in a relevant technical field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
•Experience in technical industry; semiconductor industry experience is preferred.
•Experience using computer applications, including data analysis tools, spreadsheets, and presentation software.
•Complete knowledge of product functionality of the main modules/sub-modules.
•Able to handle defined and regular problems/maintenance independently with limited supervision.

Experience:Semiconductor industryTechnical industry

Education:Bachelor's in Electrical Technology, Mechatronics, Mechanical Engineering (or related technical field)

Skills:Problem-solvingIndependent executionDocumentationTrainingKnowledge sharing

Tech Stack:Data analysis toolsSpreadsheetsPresentation software

Company Brief

ASML

Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Veldhoven, Netherlands

Founded: 1984

Glassdoor: 4.1

Website LinkedIn

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ASML

3 weeks ago

Customer Support Engineer - DL

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 52 minutes agoStatus: Live

Job Summary

Location: China

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Perform installations, qualification, repairs, and maintenance of ASML systems at customer sites, transferring required know-how to customers.
•Execute regular and irregular maintenance activities with considerable independence and limited supervision.
•Analyze machine problems, decide on an initial approach, and execute repairs or escalate when needed.
•Perform repairs by using tools, replacing parts, and improving settings; execute standard service actions independently.
•Document and hand over problems and data to 2nd line support, train users on correct actions and routine maintenance, and report process optimization opportunities.

Key Requirements

•BSc degree in a relevant technical field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
•Experience in technical industry; semiconductor industry experience is preferred.
•Experience using computer applications, including data analysis tools, spreadsheets, and presentation software.
•Complete knowledge of product functionality of the main modules/sub-modules.
•Able to handle defined and regular problems/maintenance independently with limited supervision.

Experience:Semiconductor industryTechnical industry

Education:Bachelor's in Electrical Technology, Mechatronics, Mechanical Engineering (or related technical field)

Skills:Problem-solvingIndependent executionDocumentationTrainingKnowledge sharing

Tech Stack:Data analysis toolsSpreadsheetsPresentation software

Company Brief

ASML

Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Veldhoven, Netherlands

Founded: 1984

Glassdoor: 4.1

Website LinkedIn