NTT

6 months ago

Security Engineer WAF and SSLO (L2)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide remote technical support for security services by diagnosing and resolving security incidents, driving them to effective resolution, and protecting service-level agreement (SLA) performance. Maintain support processes, investigate problems using service assurance tools, monitor service delivery, and document/close incidents. Manage configuration items (CIs), track and correct unauthorized changes, escalate unresolved issues, and coordinate with stakeholders to implement remedies and preventative measures.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Cybersecurity

Seniority: Mid level

Key Responsibilities

•Provide remote technical support to clients by identifying and resolving technical incidents and problems.
•Use service assurance software/tools to investigate, diagnose, collect performance statistics, and create reports.
•Maintain secure, accurate, complete, and current configuration items (CIs), and track/log correct information to protect assets from unauthorized change.
•Monitor service delivery against SLAs, analyze service records, and initiate or report actions to maintain or improve service levels.
•Escalate unresolved incidents, coordinate repair/next steps with relevant teams, and document/close resolved incidents per procedures while providing feedback to stakeholders.

Key Requirements

•Degree or relevant qualification in Information Technology, Computing, or a related field.
•Moderate experience in security technologies such as Firewall, IPS, IDS, and Proxy.
•Moderate experience in technical support, diagnosis, and troubleshooting for clients.
•Moderate experience providing remote support in security technologies.
•Professional-level certifications in security technologies (e.g., Cisco, Juniper, Check Point, Palo Alto, Fortinet, Aruba, Blue Coat) such as CCNP, JNCIP, ACCP, PCNSP, or CCSP.

Education:

Skills:Customer service orientationProactive thinkingProblem-solvingSelf-organizationAttention to detail

Certifications:CCNPJNCIPACCPPCNSPCCSP

Tech Stack:WAFSSLOFirewallIPSIDSProxyCiscoMicrosoftARCAudio CodesPeterConnectSonusJuniperCheck PointPalo AltoFortinetArubaBlue CoatZeeScalerCCNP

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT