Call Center Senior Representative _ On-Site _ (bi-lingual Spanish)

Support customers in an inbound call center for tax, licensing, debt, and administrative hearing inquiries. You’ll handle phone, email, and ACD system interactions (and in-person as needed), process payments and payment arrangements, research complex cases, and provide clear guidance on account details and city processes. The role includes training (~120 hours) plus shadowing, with a strong focus on professionalism, ethics, accuracy, and customer relationships.