Customer Success Account Manager, Channel

DocuSign
Brazil
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Negotiation","Customer communication","Organization","Prioritization","Execution discipline"]

Own and execute a portfolio of partners’ renewal contracts across your LatAm territory, driving predictable outcomes and customer satisfaction. Lead win/win negotiation strategies to protect customer trust and grow incremental contract value, while maintaining accurate rolling forecasts. Use customer and usage insights to assess renewal health, mitigate attrition, and identify expansion opportunities. Partner cross-functionally with Sales, Partners, RevOps, Pricing, Legal, and Product to align renewal success with company objectives and ensure CRM data hygiene.

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FursaFursa
DocuSign
DocuSign
1 day ago

Customer Success Account Manager, Channel

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Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Own and execute a portfolio of partners’ renewal contracts across your LatAm territory, driving predictable outcomes and customer satisfaction. Lead win/win negotiation strategies to protect customer trust and grow incremental contract value, while maintaining accurate rolling forecasts. Use customer and usage insights to assess renewal health, mitigate attrition, and identify expansion opportunities. Partner cross-functionally with Sales, Partners, RevOps, Pricing, Legal, and Product to align renewal success with company objectives and ensure CRM data hygiene.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own and execute a portfolio of partners’ renewal contracts within your assigned territory, ensuring timely and predictable outcomes.
  • •Implement win/win negotiation strategies to protect customer trust and drive incremental contract value.
  • •Maintain a clear and accurate rolling forecast of channel renewal opportunities.
  • •Identify and proactively mitigate financial attrition using data-driven insights and customer engagement.
  • •Collaborate with partners, account executives, customer success managers, and cross-functional teams to qualify expansion opportunities and ensure renewal alignment.

Key Requirements

  • •3+ years of experience in Customer Success + Partnerships within a SaaS environment.
  • •Experience in quota-carrying or target-based roles with consistent attainment of KPIs.
  • •Bachelor’s degree or equivalent professional experience.
  • •Strong negotiation and customer communication skills.
  • •Experience supporting renewal or adoption cycles across mid-market or enterprise customers.
Experience:3+ yearsSaaS
Education:Bachelor's
Skills:NegotiationCustomer communicationOrganizationPrioritizationExecution discipline
Languages:EnglishSpanish
Tech Stack:SalesforceGainsightCRM

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor