CSR/Teller - 10 Mile-Ryan (Warren, MI) - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem-solving","Judgment","Communication"]

Provide excellent customer service in all interactions while handling extensive cash transactions and supporting daily office operations. Listen to customer needs, ask questions, and guide customers to the right financial partners through consultative conversations. Follow risk and policy requirements, maintain confidentiality, resolve issues professionally, and refer more complex matters to leadership when needed.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

CSR/Teller - 10 Mile-Ryan (Warren, MI) - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions while handling extensive cash transactions and supporting daily office operations. Listen to customer needs, ask questions, and guide customers to the right financial partners through consultative conversations. Follow risk and policy requirements, maintain confidentiality, resolve issues professionally, and refer more complex matters to leadership when needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver genuine, consultative customer service by listening, asking questions, and guiding customers to meet financial needs.
  • •Follow up on customer questions, provide timely correspondence, and resolve issues professionally.
  • •Perform daily office responsibilities with the platform team to maintain efficient operations and keep accurate balancing records.
  • •Maintain knowledge of bank policies and financial center procedures, staying current on changes.
  • •During customer interactions, identify needs and refer customers to appropriate bankers and business partners using tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Ability to handle extensive cash handling.
  • •Comfort interacting with the public and adhering to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment for problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProblem-solvingJudgmentCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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